Customer Support- Fresher
3 weeks ago
Company OverviewNoBroker com is India s first Proptech unicorn a revolutionary platform disrupting traditional brokerage in real estate by directly connecting property owners with tenants and buyers Founded by IIT and IIM alumni NoBroker has eliminated costly intermediaries serving over 3 million customers monthly across major Indian cities With significant backing from global investors like General Atlantic and Tiger Global and a passionate team of 2000 employees NoBroker continues to innovate and expand its brokerage-free property services Job OverviewNoBroker com is seeking enthusiastic freshers to join our team as Customer Support Executives in Bangalore Urban This full-time position is an excellent opportunity for those starting their careers As a fresher you will provide top-notch support enhancing customer satisfaction through effective communication and problem-solving Joining NoBroker means being part of a dynamic growth-focused environment that offers ample opportunities for learning and career advancement in the cutting-edge Proptech industry Qualifications and Skills Communication skills Mandatory skill Excellent verbal and written abilities to convey information clearly and effectively to customers Problem-solving Mandatory skill Strong analytical skills to identify issues and offer practical solutions promptly Patience Mandatory skill Ability to remain calm and composed even in challenging situations to ensure customer satisfaction Empathy Understanding and sharing the feelings of customers to provide better support and build strong relationships Attention to detail Meticulous approach to ensure accuracy and thoroughness in all customer interactions and data handling Multi-tasking Capability to handle multiple inquiries and tasks simultaneously without compromising on quality or efficiency Technical troubleshooting Proficient in resolving technical issues related to our platform to assist customers effectively Teamwork Cooperative and collaborative attitude to work seamlessly with colleagues across various departments Roles and Responsibilities Respond promptly and effectively to incoming calls emails and messages from customers ensuring a high level of service and support Assist customers in navigating the NoBroker platform and provide solutions to any technical issues they encounter Maintain accurate and comprehensive records of all customer interactions and transactions in the system Collaborate with other team members and departments to resolve complex customer queries and enhance service delivery Provide feedback and insights from customer interactions to help improve product offerings and customer experience Contribute to a positive professional team environment and foster a culture of continuous learning and improvement Participate in training sessions and actively seek opportunities for skill development to stay updated with industry trends Adhere to company policies and procedures while maintaining customer confidentiality and data privacy standards Incentives- upto 15k
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