15h Left Capacity Planner
4 days ago
Job Description Job Summary: The Workforce Forecasting & Planning Analyst is responsible for ensuring strategic goals are met through forecast modeling, capacity planning, collaboration and effective communication, while ensuring forecast alignment with strategic goals. This position is responsible for long term, short term and intraday contact volume, productivity and capacity forecasts as well as providing leadership with risk mitigation plans. This position will act as a support for leadership, assisting with and providing guidance on performance impact analysis and operational planning. Responsibilities: Monthly, weekly, daily and half or hourly forecasting of inbound/outbound call volumes and staffing requirements based on historical call trends and business growth objectives. Support business decisions through the preparation of timely and accurate variable forecasts in a high volume contact center, with specific focus on improving the customer experience and maximizing operational efficiencies. Create a meaningful interpretation of data through use of tools, industry experience and logic to frame situations and allow meaningful dialogue and decision making. Leads projects that will enable their division to continually improve processes by identifying, sharing, implementing the best practices within and across sites. Act as team leader of various projects and participates on teams implementing new improvement processes. Articulate reasons for forecast variance and recommend changes to enhance forecast accuracy and effectiveness. Study department work, vacation and absence records (shrinkage) for on-going historical trend analysis and offer recommendations for forecasting purposes. Consistent exercise of independent judgment and discretion in matters of significance. Interface with call center leaders to understand the fast changing business needs and make updates where necessary (Tracker meets). Aggregate forecast information into a comprehensive document to be published with senior leadership for headcount, budget, and capacity planning purposes (Tracker file). Data analysis, trending, and preparation of hourly, daily and monthly call center performance reports. Provide analysis and recommendations to improve staffing levels and efficiency. Effectively communicate with peers and those we support in the business to ensure high quality and timely completion of work requests. Update workforce management and other data bases as changes occur. Respond to management requests to produce what if scenarios. Other duties as assigned. Skills Requirements: Prior workforce management experience including forecasting, staffing, and scheduling required. Prior call / contact center experience required. Ability and willingness to work flexible days and hours. Demonstrated knowledge and experience in Workforce Management technology required. Strong analytical and problem solving skills. Proven experience analyzing, interpreting and summarizing complex data as it relates to call center technologies. Ability to prepare and present reports accurately and timely. Strong understanding of business requirements and call center operations. Strong planning, time management and organizational skills. Ability to communicate effectively, both verbal and in writing. Experience presenting reports, forecasts, trends and recommendations to the team and senior management. Education Requirements: Bachelor's Degree, First Degree, Trade/Vocational School certificate or Equivalent preferred. Degree in Business Administration or related field preferred.
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Senior MF Capacity Planner
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Pune, India Ensono Full timeJob Description About Us (Ensono) Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today's systems across any hybrid environment with services such as consulting, mainframe and...
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Wfm - Capacity Planner
2 weeks ago
Mumbai, India Zest HR Services Full time**Roles and Responsibilities**: - Analyze the Productivity and Workforce Capacity to support management reviews, decision making and/or mitigating actions required for ensuring SLA commitments and Financial Plans are met. - Derive Long term & short term Forecasting using forecasting mechanism in scientific way with available data - Understand Analyze...
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Global Capacity Manager
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Bengaluru, Karnataka, India, Karnataka Publicis Production Full timeRole OverviewThe Global Capacity Manager will own global workforce planning across regions, ensuring resources are aligned to business demand. This role requires strategic oversight of capacity, capability, and workforce tools, as well as client relationship management across agencies.Key ResponsibilitiesLead global capacity management across all hubs and...
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Mumbai, Maharashtra, India ADSIPL - Maharashtra Full time3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - Experience in analyzing data to drive decisions - Business level English, both verbal and written AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other...
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Supply Chain Planner
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Mumbai, India Lubrizol Corporation Full time**About Lubrizol** The Lubrizol Corporation, a Berkshire Hathaway company, is committed to enabling a sustainable future. Our unmatched science unlocks immense possibilities at the molecular level, driving sustainable and measurable results to help the world Move Cleaner, Create Smarter and Live Better. Our solutions are used by people every day, improving...
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Associate Director- Master Production Scheduling
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Bengaluru, India Biocon Biologics Full timeJob Description 1. Master Production Scheduling (MPS) & Capacity Planning - Develop and maintain an optimized MPS for Biopharmaceutical production balancing supply and demand. - Collaborate with Supply Network Planning (SNP), regional supply chain, procurement and manufacturing teams to ensure accurate production scheduling. - Assess production capacity...
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Workforce Management
3 weeks ago
India Gainwell Technologies Full timeJob Description Summary In Workforce Management (WFM), long-term forecasting role focused on new business using stakeholder provided or proxy data to predict staffing needs over extended periods, often considering seasonal trends, market changes, and business strategies. Your role in our mission Analyzing historical data - Reviewing past sales trends,...
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▷ 15h Left! Resource Planner
2 weeks ago
India Careerfit Full timeJob Description Accountabilities Resource Planning & Allocation: - Oversee the allocation and scheduling of resources, including dry dock, fit-out berths, fabrication bays, blasting & painting cells, manpower, materials, and equipment, to ensure efficient operations. - Coordinate with project planners, the maintenance team, and various departments to align...
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Workforce Management
3 weeks ago
India Gainwell Technologies Full timeSummary In Workforce Management (WFM), long-term forecasting role focused on new business using stakeholder provided or proxy data to predict staffing needs over extended periods, often considering seasonal trends, market changes, and business strategies. Your role in our mission Analyzing historical data - Reviewing past sales trends,...
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Planner
2 weeks ago
IND-Pune, India Ecolab Food Safety & Hygiene Solutions Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per yearPlanner Our Global Supply Chain is a network of more than 300 manufacturing plants, distribution centers and other facilities designed and located to support our direct sales, marketing and distribution activities. We enable company growth by delivering savings through more efficient operations and high levels of service that create competitive advantage...
