Assistant Vice President- Program Manager, Client Engagements

Job Description

Ready to shape the future of work
At Genpact, we don&rsquot just adapt to change&mdashwe drive it. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos AI Gigafactory, our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that&rsquos shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Assistant Vice President- Program Manager, Client Engagements

Highly organized and detail-oriented Program Manager to support our Alphabet client account and operations team. In this role, you%27ll be instrumental in supporting our client engagement by ensuring excellence and consistency in all client-facing materials and engagement cadences. If you have a knack for strategic communication, strong content creation skills, and a proven ability to manage complex projects, we encourage you to apply.
Responsibilities

. Client Cadence Management: Own the planning and coordination of client engagement cadences, including Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), and Executive Business Reviews (EBRs). This involves scheduling, agenda development, and ensuring all necessary participants and materials are prepared.
. Content Creation & Management: Support sales, account and operational leads in the creation, editing, and refinement of high-impact client-facing content. This includes presentations, proposals, reports, and other communication materials.
. Quality Assurance & Consistency: Ensure all client-distributed materials adhere to brand guidelines, maintain a consistent voice, and are error-free. You%27ll be the guardian of quality for all external communications.
. Presentation Expertise: Leverage your advanced skills in Microsoft PowerPoint and Google Slides to design and develop compelling presentations for various client interactions, from routine updates to strategic proposals.
. Sales Proposal Support: Collaborate with sales leads on both proactive and reactive sales proposals, providing end-to-end support from content development and refinement to visual presentation and formatting.
. Bid Support (As Needed): Act as a dedicated bid support resource for smaller deals or when formal Bid Pro organization support is unavailable. This includes managing timelines, coordinating inputs from various stakeholders, and ensuring the timely submission of high-quality proposals.
. Stakeholder Collaboration: Work closely with account managers, sales teams, operations, and other internal stakeholders to gather information, align on messaging, and ensure a cohesive client experience.
Qualifications we seek in you
Minimum Qualifications

. Proven experience as a Program Manager, Project Manager, or similar role in a BPO or client-facing environment.
. Exceptional organizational and project management skills with a keen eye for detail.
. Strong written and verbal communication skills, with a demonstrated ability to create clear, concise, and impactful content.
. Expert proficiency in Microsoft PowerPoint and Google Slides is essential, including advanced features and design principles.
. Experience in supporting sales cycles and contributing to proposal development.
. Ability to manage multiple priorities simultaneously and work effectively under deadlines.
. Proactive, self-motivated, and able to work both independently and as part of a team.
. Bachelor%27s degree in Business, Marketing, Communications, or a related field preferred.

Why join Genpact
. Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
. Make an impact - Drive change for global enterprises and solve business challenges that matter
. Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
. Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let&rsquos build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

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