Guest Relations Executive

2 days ago

Navi Mumbai Mumbai City Mumbai, India Talent Linked Consultancy Full time

Job Description Responsibilities: - Greet guests upon arrival with a warm, professional, and courteous demeanor - Assist with check-in, check-out procedures, and room or registration assignments - Address and resolve guest inquiries, requests, and complaints efficiently - Provide information on services, facilities, local attractions, and travel directions - Maintain accurate guest records and document preferences, issues, and feedback - Coordinate with internal teams (e.g., leadership, F&B) to ensure guest needs are met - Handle special guest requests, including reservations, transportation, and events - Monitor guest satisfaction levels and gather feedback for continuous improvement - Support VIP services with discretion, professionalism, and attention to detail

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