Customer Logistics Analyst

Customer Logistics Analyst French Language Specialist Your Job You re the kind of person who finds satisfaction in getting things right every order every detail every time Managing customer orders isn t just about processing transactions for you it s about creating a seamless experience that makes customers trust the brand even more At Kimberly-Clark you ll be at the heart of the process ensuring that every customer order moves smoothly through the system that issues are solved with empathy and efficiency and that our products reach the people who rely on them every day You ll work with tools like SAP and OCR technology to make order management smarter faster and more accurate all while collaborating with passionate teammates who ve got each other s backs If you take pride in precision problem-solving and customer happiness this is where you ll thrive About Us Huggies Kleenex Cottonelle Scott Kotex Poise Depend Kimberly-Clark Professional You already know our legendary brands and so does the rest of the world In fact millions of people use Kimberly-Clark products every day We know these amazing Kimberly-Clark products wouldn t exist without talented professionals like you At Kimberly-Clark you ll be part of the best team committed to driving innovation growth and impact We re founded on more than 150 years of market leadership and we re always looking for new and better ways to perform - so there s your open door of opportunity It s all here for you at Kimberly-Clark Led by Purpose Driven by You About You You re organized dependable and thrive in a fast-paced environment where priorities shift but excellence stays constant You love problem-solving and don t shy away from learning new systems or tools to make processes better You ll succeed in this role if you Are comfortable working in 5 00 P M to 2 00 A M shifts Have a bachelor s degree or 3 years of relevant experience in customer service order management or supply chain support Are fluent in French minimum B2 level and comfortable communicating with international customers Have strong proficiency in MS Office Outlook Word and are eager to build deeper expertise in SAP Service Cloud and OCR tools Can juggle multiple tasks from responding to inquiries to processing orders without losing focus or accuracy Value teamwork and open communication and believe in delivering quality through collaboration Your daily impact will include Managing customer purchase orders through the entire order fulfillment cycle using SAP Processing manual and OCR-based orders accurately and on time Coordinating with internal teams sales distribution pricing transportation to resolve issues and ensure customer satisfaction Handling returns cancellations and quality complaints with empathy and professionalism Supporting continuous improvement by identifying process efficiencies and embracing LEAN culture principles Maintaining strong relationships with both internal and external customers while consistently achieving KPIs like order entry cycle time and phone quality metrics To Be Considered Click the Apply button and complete the online application process A member of our fabulous recruiting team will review your application and then get in touch with if you seem like a good fit for this role to begin the official interview process To prepare for the interview process you can check out the And finally the fine print For Kimberly-Clark to grow and prosper we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world We actively seek to build a workforce that reflects the experiences of our consumers When you bring your original thinking to Kimberly-Clark you fuel the continued success of our enterprise We are a committed equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status sexual orientation gender identity age pregnancy genetic information citizenship status or any other characteristic protected by law The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification Statements are not intended to be construed as an exhaustive list of all duties responsibilities and skills required for this position This role is available for local candidates already authorized to work in the role s country only Kimberly-Clark will not provide relocation support for this role Employment is subject to verification of pre-screening tests which may include background check and DMV check LI-Hybrid Primary Location Pune Kharadi Hub Additional Locations Worker Type Employee Worker Sub-Type Regular Time Type Full time