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Sr Lead
4 weeks ago
Job Description
Job Family Descriptor
The TDA role provides End to End technical leadership and ownership for post sales engineering of
customer solutions, engaging with Pre-sales, Product Engineering, Service Delivery, Service Assurance and the customer, through design, delivery and migration stages. Provide level 4 support for design related support issues. Serves as a technical expert on solutions design and implementation requirements to address business needs. Analyses the functionality and constraints of recommended solution/changes across multiple systems/platforms/applications. Also plans and implements processes and systems for effective delivery of complex solution sought by customers. Roles in this function require broad and deep technical knowledge and experience across varying infrastructure requirements, development, design and re-engineering.
Experience & expertise in SDWAN OEMs design & deployments
Expertise in technologies such as Routing and Switching.
Excellent communication and documentation skills
Design related background
Ability to demonstrate technical knowledge & industry best practices under pressure
Basic Coding skills desirable
Key Responsibilities
Post-sales design documentation, implementation and migration of advanced complex solutions
for managed enterprise customers. Complex solutions consist of multi-product services. The TDAs
role is to ensure that these services interoperate and integrate into the customer environment.
Such products consist of but not limited to SDWAN, MPLS, Ethernet, IPSec VPNs, VoIP,
Video Conferencing, Orchestration, Managed Security Services, Cloud Services, Managed Hosting and Complex Migration Planning.
Have a broad understanding across the technical landscape within Telecommunications and Enterprise IT architectures and have a natural ability to converse with both technical and executive audiences
The TDA will own the technical delivery of customer solutions and will be the technical interface
between the customer, product teams and project management during service delivery.
Close engagement with pre-sales, technically validating solutions proposed are deliverable and all
technical aspects are clearly defined prior to contract signature. The TDA accepts technical
ownership of the solution at the point of contract signature.
Engaging with and supporting pre-sales during contracting, with project management during
service realization and the training of Service Assurance, through design, delivery and handover
into lifecycle management.
Lead customer-facing technical workshops in the delivery phase requiring excellent communication
with the ability to articulate technical concepts clearly to all levels of competency.
4th Line escalation. Providing support to 3rd line teams for OEM and design related faults.
