Associate, Global Administrative Help Desk
4 weeks ago
Ankura is a team of excellence founded on innovation and growth.
Ankura
At Ankura, our culture thrives on collaboration and connections, fostering an environment where team members are encouraged to engage and innovate together. We prioritize presence and engagement, ensuring that every individual feels connected and valued within our dynamic and supportive community.
Role Overview
The Administrative Help Desk Associate is responsible for providing comprehensive administrative support and assistance to the organizations staff and management worldwide. This role involves managing and responding to inquiries, troubleshooting issues timely, and ensuring smooth operations across global administrative functions.
Key Responsibilities
- Remote assistance to staff and management in resolving administrative issues across different time zones.
- Supporting in diary/calendar management
- Supporting in generating purchase orders and invoices status queries.
- Travel arrangement for business trips.
- Expense filing. Filing monthly expenses of corp. Credit card. Filing expenses of personal card used for business purpose.
- Follow up on expense reports approval to make sure there will be no late payment fee.
- Support in ordering and maintaining office supplies.
- Ensure compliance with company policies and procedures across all regions.
- Collaborate with IT and other departments to resolve technical issues affecting remote administrative operations.
- Manage and prioritize a large volume of calls and inquiries efficiently.
- Perform other Admin related duties as assigned.
Qualifications
- Graduate or equivalent; additional qualifications in office administration or related field preferred.
- Proven experience and ability to work independently and collaboratively, at least 2 years in a remote administrative or help desk role supporting global operations.
- Excellent organizational and multitasking skills with the ability to work across various time zones.
- Strong verbal and written communication skills in English
- Proficiency in Microsoft Office Suite, communication tools and other relevant software.
- Problem-solving skills and attention to detail.
- Customer-service oriented with the ability to handle challenging situations with professionalism.
- Proven ability to manage and prioritize large call volumes efficiently.
Working Conditions
- Work from Office (Gurgaon) with flexible working hours to accommodate global support; occasional overtime may be required.
Ankura is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. Equal Employment Opportunity Posters, if you have a disability and believe you need a reasonable accommodation to search for a job opening, submit an online application, or participate in an interview/assessment, please email [Confidential Information] or call toll-free +1.312-583-2122. This email and phone number are created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues unrelated to a disability, will not receive a response.
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