Developer Relations Support Engineer

Our Company Changing the world through digital experiences is what Adobe s all about We give everyone from emerging artists to global brands everything they need to design and deliver exceptional digital experiences We re passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen We re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours Join our Developer Experience team as a Developer Support Engineer and play a pivotal role in empowering developers to unlock the full potential of the Adobe Express developer platform This position combines technical expertise with a strong focus on developer experience to deliver outstanding technical support to our developers As a key member of our team you will help external developers seamlessly integrate with our platform to build innovative digital experiences What you ll do Collaborate closely with developers and partners to troubleshoot issues by replicating problems reviewing and creating code snippets and providing clear actionable solutions Diagnose and resolve complex issues involving APIs integrations and custom configurations within the Adobe Express platform Establish expectations by providing clear timelines for issue resolution and offering updates when necessary Effectively communicate complex technical information in an easy-to-understand and straightforward way Actively participate in community forums addressing technical challenges and elevating issues according to customer SLAs to ensure a smooth developer experience Refine and scale our support processes by identifying areas for improvement and implementing changes to increase the efficiency and effectiveness of the service we provide to our developers Identify patterns and common issues record them and share insights with the broader team to scale support and prevent repetitive problems for developers Provide clear and concise documentation and mentorship to developers ensuring they can successfully and efficiently implement our tools Monitor and analyze support metrics to identify trends and opportunities for improvement Collaborate with various teams across different time zones and countries to effectively resolve issues Requirements 8 years of experience is required at the minimum with a base location in Bangalore Bachelor s degree in Computer Science or a related field or equivalent work experience Proven experience collaborating with external customers or developers to provide technical support troubleshoot issues and deliver effective solutions Strong understanding of JavaScript web concepts and software development methodologies and capable of writing and testing code snippets effectively Outstanding problem-solving skills with a capacity to think critically and break down complex problems into manageable steps Exceptional attention to detail with a keen interest in identifying patterns and creating processes to prevent recurring issues Excellent communication skills both written and verbal including the ability to explain complex concepts in a clear concise manner to effectively assist developers Ability to rigorously prioritize tasks and manage time efficiently in a fast-paced environment Collaborative spirit and the determination to drive issues to resolution with a positive and proactive approach Strong sense of customer empathy and a passion for delivering exceptional service and support to developers Familiarity with Adobe Creative Cloud products is a plus Adobe is proud to be an employer We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law Adobe aims to make Adobe com accessible to any and all users If you have a disability or special need that requires accommodation to navigate our website or complete the application process email or call 408 536-3015