15h Left: Customer Service Officer

2 weeks ago

Chennai, Tamil Nadu, India Equitas Small Finance Bank Full time
Job Description

Roles and Responsibility

- Handle customer inquiries and resolve issues professionally and courteously.
- Provide product information and solutions to meet customer needs.
- Build strong relationships with customers to ensure long-term satisfaction.
- Collaborate with internal teams to resolve complex customer complaints.
- Maintain accurate records of customer interactions and transactions.
- Continuously update knowledge of products and services to provide expert advice.

Job Requirements

- Any graduate degree from a recognized university.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Strong problem-solving skills and attention to detail.
- Familiarity with financial products and services, particularly mutual funds.
- Ability to build rapport with customers and internal stakeholders.

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