Customer Success Specialist 15h Left

1 day ago

Chennai, Tamil Nadu, India DevAssure - AI Test Agent Full time
Company Description

DevAssure is an AI-powered test accelerator platform designed for modern Dev and QA teams focusing on shift-left practices. Our platform provides a unified low-code environment that allows teams to auto-generate and automate test cases, seamlessly integrating into CI pipelines. DevAssure supports cross-platform automation for web, mobile, API, accessibility, and visual testing. Our aim is to enable reliable, repeatable, and high-coverage testing, empowering teams to ship quality software faster.

Role Description

This is a full-time Remote role for a Customer Success Specialist. The position is open for Chennai & Bangalore Candidates only. The Customer Success Specialist will be responsible for ensuring customer satisfaction, providing customer support, and maintaining high standards of customer service. They will handle communication with clients, analyze customer needs and issues, and work towards resolving those issues promptly.

What You'll Do

- Own customer adoption, onboarding, and continued success at your customer base.
- Document adoption and success
- Ensure a seamless onboarding experience for new Customers and smooth transitions throughout the customer lifecycle.
- Be a joint partner with Sales to identify revenue opportunities through the upsell of new services and contract renewals
- Voice support for new product features & provide customer feedback to DevAssure product management and engineering groups
- Maintain a deep understanding of the customer's business as well as their technical environment

Qualities That Will Make You Successful

- 3 -5 years of experience in a customer facing role.
- Prior experience in supporting Dev/QA tools is a MUST.
- Outstanding customer communication skills, able to convey information clearly, listen actively, and respond empathetically to customer needs.
- Should be willing to work in US time zone.
- Resourceful and independent problem-solving, including investigating, troubleshooting, documenting, and resolving technical and non-technical issues.
- Strong initiative and ownership; proactively managing tasks, seeking feedback, and driving continuous process improvements.
- Adaptable and resilient in fast-changing environments, thriving amid frequent shifts, multitasking, and operational ambiguity.

  • Customer Success Specialist

    3 weeks ago

    Chennai, Tamil Nadu, India SuperOps Full time

    ABOUT SUPEROPS SuperOps is a SaaS startup empowering IT service providers and IT teams around the world with technology that is cutting-edge, future-ready, and powered by AI. We are backed by marquee investors like Addition, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners. Founded by Arvind Parthiban, a serial...

  • Career Opportunities for Customer Support Representatives

    3 days ago

    Chennai, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 2,50,000 - ₹ 4,50,000

    We are seeking a skilled Customer Support Specialist to join our team. The ideal candidate will have a strong background in international customer support and excellent communication skills.Job Description:The Customer Support Specialist will be responsible for providing exceptional customer service to our clients via phone. This is a night shift role,...

  • Expert Asset Disposal Specialist

    17 hours ago

    Chennai, Tamil Nadu, India beBeeDisposal Full time ₹ 60,00,000 - ₹ 1,20,00,000

    Asset Recovery SpecialistThis is a critical role within our organization that requires exceptional leadership and technical skills. The successful candidate will be responsible for overseeing the asset disposal lifecycle, from conducting online and offline auctions to handing over property documents to successful bidders.Key responsibilities include:Ensure...

  • Customer Success Specialist

    3 weeks ago

    Chennai, Tamil Nadu, India Datacultr Full time

    Position OverviewWe are looking for an experienced Technical Account Manager with expertise in SaaS, specializing in banking and financial services. The ideal candidate will be skilled in managing client relationships, resolving issues, driving account growth, and delivering technical guidance and training. They should be proficient in aligning technology...

  • Cybersecurity Specialist

    3 days ago

    Chennai, Tamil Nadu, India beBeeSecurity Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title: Cybersecurity SpecialistWe are seeking a skilled Cybersecurity Specialist to join our team. The ideal candidate will have expertise in security measures, assessments, and policy development.Roles & Responsibilities: Perform independently and become an SME. Participate actively in team discussions. Contribute solutions to work-related problems....

  • Administrator 15h Left

    3 weeks ago

    Chennai, Tamil Nadu, India shecrets® Full time

    We're not hiring for roles. We're hiring for ownership.At Shecrets, we're building India's largest premium multi-brand lingerie retail chain — with a bold vision to scale 200+ stores in the next 3 years, a 10x growth journey from where we stand today.This is not about filling positions. This is about joining a mission — one that demands clarity, speed,...

  • Customer Success Executive

    3 days ago

    Chennai, Tamil Nadu, India Apna Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    About the Team The Enterprise business unit at Apna owns revenue, sales and customer retention at Apna. The team comprises 3 sub-units - Sales, marketing, and Revenue Operations, which includes Customer Success Management. The sales team is divided based on industry expertise while the customer support team and marketing teams are horizontal. The team plays...

  • Customer Success Manager

    4 weeks ago

    Chennai, Tamil Nadu, India TivonaGlobal Technologies Full time

    We are looking for a Customer Success Manager for our next generation CRM platform. You will be responsible for nurturing relationships with our high value customers, while driving onboarding & product adoption by bringing our best practices, innovations and capabilities to our customers.The Customer Success Manager will deliver technical leadership coupled...

  • Salse support 15h Left

    2 weeks ago

    Chennai, Tamil Nadu, India Kotak Securities Full time

    Job DescriptionCompany DescriptionAt Kotak Securities, we foster talent and nurture an environment that values, supports, and inspires every individual. Recognized as a Great Place to Work, Kotak Securities is committed to transparency, ethical conduct, and a strong work ethic within a stable financial services landscape. We leverage cutting-edge technology...

  • Manager - Customer Success

    4 days ago

    Chennai, Tamil Nadu, India SuperOps Full time

    ABOUT SUPEROPS SuperOps is a SaaS startup empowering IT service providers and IT teams around the world with technology that is cutting-edge, future-ready, and powered by AI. We are backed by marquee investors like Addition, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners. Founded by Arvind Parthiban, a serial...