- Head - Customer Success - SaaS

4 weeks ago

Chennai, Tamil Nadu, India i am neo Full time

About Iamneo:

Founded in 2016 and now part of the NIIT family, iamneo is a rapidly growing, profitable B2B EdTech SaaS company thats revolutionizing tech talent upskilling, evaluation, and deployment.

Our AI-powered learning and assessment platforms enable enterprises and educational institutions to build future-ready talent at scale.

We specialize in Talent Upskilling, Assessment, and Workforce Transformation across sectors such as ITeS, BFSI, and Higher Education.

Top corporates, including Wipro, HCLTech, LTIMindtree, Virtusa, Tech Mahindra, and Hexaware, and over 150+ leading institutions like BITS Pilani, VIT, SRM, LPU, and Manipal trust our solutions.

As an NIIT Venture, we leverage NIITs 40+ years of legacy in learning and talent developmentcombining their global reputation and deep domain expertise with our AI-driven, product-focused approach to modern upskilling.

If you are passionate about innovation, growth, and redefining the future of tech learningiamneo is the place for you.

About The Role:

We're seeking a Head of Customer Success to lead the next chapter of client engagement at iamneo.

This role is more than just retentionits about crafting exceptional experiences, building scalable success operations, and transforming customers into advocates.

Youll work closely with founders, sales, product, and delivery to champion value, growth, and loyalty at every touchpoint.

What Youll Do:

- Lead, mentor, and scale a high-performing Customer Success team of CSMs and Support Specialists.

- Drive success metrics across adoption, retention, renewal, upsell, NPS, and advocacy.

- Architect customer journey frameworks and implement playbooks across segments.

- Collaborate with sales to expand revenue opportunities and accelerate account growth.

- Launch Voice of Customer (VoC) programs and translate insights into product and process improvements.

- Build scalable onboarding and lifecycle engagement strategies using tech platforms (e.g., HubSpot, Gainsight).

- Develop and monitor customer health scores and proactively address churn risks.

- Align success strategies with business goals and revenue milestones (Rs. 20 Cr+ ARR).

- Own strategic decision-making for customer growth, experience, and retention.

- Champion customer-first thinking across cross-functional teams.

- Bring in a data-driven mindset for continuous iteration and outcome tracking.

What Were Looking For:

- 10+ years in Customer Success / Account Management / Client Experience in B2B SaaS.

- Proven leadership managing large portfolios (Rs. 20 Cr+ ARR) with measurable outcomes.

- Passionate about building and scaling success orgs from the ground up.

- Hands-on experience with CS tools (Gainsight, ClientSuccess, HubSpot, etc.).

- Strong analytical skills and experience with customer data, dashboards (Power BI, Tableau).

- Exceptional communicator and trusted partner to internal and external stakeholders.

- Experience in EdTech / SaaS / Product companies preferred.

- Technical understanding of software products is a bonus.

Why iamneo?.

- Work directly with visionary founders and a future-focused leadership team.

- Be part of a product company scaling fast with real-world impact.

- Ownership, autonomy, and a platform to innovate.

- A passionate team, transparent culture, and high-trust environment.

- Recognition, responsibility, and rapid growth for high-performers.

(ref:iimjobs.com)

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