Customer Success Manager

1 week ago

Bengaluru, India Soul Ai Full time

Job Description Key Responsibilities: - Manage customer relationships and ensure satisfaction with our products/services - Onboard new customers and provide training and support - Act as the customers advocate, resolving issues and recommending solutions - Monitor customer health metrics and identify opportunities for improvement - Collaborate with product and sales teams to ensure customer needs are met Key Qualifications: - Experience in customer success, account management, or a similar role - Excellent communication, problem-solving, and relationship-building skills - Knowledge of customer success metrics and tools (eg, CRM software) - Ability to work cross-functionally with product, engineering, and sales teams

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