MNC Hiring For International Voice

2 weeks ago


Kolkata, West Bengal, India Axis Consultants New Delhi Full time
Job Description

Key Responsibilities:

- Handle inbound and outbound calls from international customers.
- Resolve customer queries and provide appropriate solutions and alternatives.
- Maintain a high level of customer satisfaction through excellent service.
- Document all call information according to standard operating procedures.
- Meet individual and team performance targets and quality standards.
- Follow up on customer interactions when necessary.

Eligibility Criteria:

- 0 to 1 year of experience in Customer Service / International BPO preferred.
- Excellent verbal communication skills in English.
- Ability to handle pressure and work in a fast-paced environment.
- Flexible to work in night shifts and rotational shifts.
- Minimum educational qualification: Any Graduate (Freshers eligible).

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