▷ (15h Left) Delivery Coach

Job Summary The Delivery Coach enables Hives and Squads to deliver high quality right first-time impact from our investment spend by driving delivery certainty and sustaining delivery practices on the ground to increase delivery predictability and delivery health The Delivery Coach ensures continuous improvement and outcomes in relation to speed quality execution certainty efficiency employee experience and other key results as defined You are successful in this role when you enable teams to achieve measurable outcomes by driving execution certainty and improving team performance and become a trusted partner to key stakeholders where you are assigned To do this you must have 1 courage to call out gaps in our ways of working and constraints to our Flow of Work i e canary in the coalmine 2 mastery of data and insights to analyse and frame delivery performance issues i e problem finding 3 leadership to drive solutions at multiple levels and 4 bias for action to take ownership and accountability of execution and 5 executive presence to influence leaders and teams Key Responsibilities Strategy Continuously align Product ways of working within and across the Hive to deliver on Objectives and Key Results improvement of KPIs and realizing efficiencies in alignment to the scorecard Work directly with the business on the delivery pipeline to identify and remove bottlenecks increase delivery predictability and improve consistency and effectiveness of discovery delivery health Proactively review and drive execution in relation to agreed data driven improvement areas across business and functions Ensure proactive review and adoption of SC s product operating model including the fundamental principles of build and maintain Business Lead the adoption and implementation of product discovery value and bring the right people together to solve for system blockers impacting SC ability to deliver on client and business value Identify and proactively execute initiatives that improve productivity Proactively identify manage and closure of delivery risks and issues using metrics and insights Orchestrate collaboration between business technology and operations to remove blockers and optimize delivery pipelines Working with the Lead establish Transformation roadmap and continuous tracking Coach leaders to push decision making to the frontline to reduce time to market Aligns teams towards frequent delivery of value with evidence of continual improvements in delivery metrics such as S2P Speed To Production and Say Do at Hive level Proactively works with the hives to manage to capacity support quarterly planning and achieving 80 completion of work in a quarter Drives a customer focus evidenced by improvements in NPS Demonstrate quantifiable outcomes with respect to delivery practices processes interactions and capabilities Processes Identify and orchestrate process improvements to improve value stream flow across Hives Continuously seeks to improve the hive construct to minimise handoffs and dependencies Challenge and steer improvement of processes governance team design org structure funding models to improve delivery performance productivity and efficiency of the Hives People Talent Coach and enable key roles like CPO PO HTLs to embed and sustain best practices throughout the delivery lifecycle Identify and support capability uplift where required through hands on show-tell-do approach fit for context Work with the Lead to continuously align capability to the strategic roadmap coaching mentoring and training their people to grow and improve Coaches hive leadership on servant leadership improvement roadmaps product roadmaps with clear customer focus and benefits Work with diverse stakeholders to co-create insights options and solution for shared ownership Train coach and mentor leaders and teams on key principles practices and ways of working of a Product Delivery Organization customer collaboration direct feedback iterative development product discovery shift left and x-by-design etc and adoption of new technologies and how to drive digital transformation Be the mentor and collaborate with the Delivery Excellence partners within the Hives and Squads to drive Transformation outcomes aligned with business scorecard Risk Management Proactively and courageously identify analyse and steer solutions on organizational impediments and constraints to productivity quality early risk mitigation and continuous delivery of value Governance Speak up and proactively flag gaps and deviations to the key principles Change Delivery Standards and Change Delivery Model as a Product Delivery organization and steer execution of improvement plans to address them Key stakeholders Business or Function MT Hive Leadership CPO HTL Product Owners Chapter Leads etc Transformation SPOCs Program Managers Delivery Excellence Group Process Owners Functional partners incl HR Risk etc Qualifications Certifications are desired Scrum Master Product Ownership ICAgile LeSS etc as long as backed by extensive hands-on experience on software engineering and product management Skills and Experience Product Ways of Working Expertise Product ways of working involves guiding teams and leaders in adopting and maturing a product-centric delivery approach This includes fostering product culture focus on product strategy enabling product teams driving good product discovery data0driven decision making and embedding continuous improvement This skill requires principles frameworks and coaching techniques to drive a collaborative process of discovering building and maintaining our products platforms channels and services Delivery Performance Improvement Expertise Focused on enhancing the efficiency and effectiveness of the delivery processes via data-backed insights Ability to identify areas for improvement on Software Delivery DtW using data develop and implement solutions and monitor and evaluate the effectiveness of those solutions over time It involves a commitment to ongoing learning and development as well as a willingness to adapt and change in response to feedback and changing circumstances Ability to identify areas for improvement on Product Discovery LuW using data develop and implement solutions and monitor and evaluate the effectiveness of those solutions over time Change Activation Expertise Expertise in guiding and implementing organisational change to ensure smooth transitions and enhanced adoption of new practices and technologies Co-create mobilise people by bringing them together into change agenda and embed change About Standard Chartered We re an international bank nimble enough to act big enough for impact For more than 170 years we ve worked to make a positive difference for our clients communities and each other We question the status quo love a challenge and enjoy finding new opportunities to grow and do better than before If you re looking for a career with purpose and you want to work for a bank making a difference we want to hear from you You can count on us to celebrate your unique talents and we can t wait to see the talents you can bring us Our purpose to drive commerce and prosperity through our unique diversity together with our brand promise to be here for good are achieved by how we each live our valued behaviours When you work with us you ll see how we value difference and advocate inclusion Together we Do the right thing and are assertive challenge one another and live with integrity while putting the client at the heart of what we do Never settle continuously striving to improve and innovate keeping things simple and learning from doing well and not so well Are better together we can be ourselves be inclusive see more good in others and work collectively to build for the long term What we offer In line with our Fair Pay Charter we offer a competitive salary and benefits to support your mental physical financial and social wellbeing Core bank funding for retirement savings medical and life insurance with flexible and voluntary benefits available in some locations Time-off including annual leave parental maternity 20 weeks sabbatical 12 months maximum and volunteering leave 3 days along with minimum global standards for annual and public holiday which is combined to 30 days minimum Flexible working options based around home and office locations with flexible working patterns Proactive wellbeing support through Unmind a market-leading digital wellbeing platform development courses for resilience and other human skills global Employee Assistance Programme sick leave mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth with opportunities to reskill and upskill and access to physical virtual and digital learning Being part of an inclusive and values driven organisation one that embraces and celebrates our unique diversity across our teams business functions and geographies - everyone feels respected and can realise their full potential 41520