Process Coach

21 hours ago

Chennai Tamil Nadu, India OMH HealthEdge Holdings Full time

Omega Healthcare Management Services Private LimitedTAMIL NADUPosted On
20 Aug 2025
End Date
03 Sep 2025
Required Experience
3 - 5 Years
- Basic Section

No. Of Openings

1

Grade

1D

Designation

Process Coach - Coding

Closing Date

03 Sep 2025
- Organisational

Country

IN

State

TAMIL NADU

City

CHENNAI

Location

Chennai-I
- Skills

Skill

VENDOR MANAGEMENT

SERVICE DELIVERY

CRM

PROJECT MANAGEMENT

BUSINESS DEVELOPMENT

MIS

OPERATIONS MANAGEMENT

BPO

PROCESS IMPROVEMENT

TELECOMMUNICATIONS

Education Qualification

No data available

CERTIFICATION

No data available
- Job Description

**PROCESS** COACH**

Responsibility Areas:

- Understand the quality requirements both from process perspective and for targets
- To Train effectively the new joiners on Medical Billing concept with the guidelines.
- To monitor Trainees productivity per OJT glide path/ramp up targets.
- To monitor Trainees quality output per OJT glide path/ramp up targets.
- To initiate and implement improvement program for poor performers.
- Providing continuous feedback in a structured manner.
- Educating on the client specs and guidelines.
- Educating on the latest updates on the coding aspects.
- Carrying out one-on-one session on the repeated errors.
- To provide feedback on productivity and quality of trainees to Team Leads.
- To pass on the QC feedback effectively to the trainees.
- To help Team Leads in early confirmation of Trainees by providing the valuable inputs.
- Attainment of Internal & External SLA as per Process Defined.
- Strict adherence to the company policies and procedures.
- Extensive Coaching & Training as per process defined.
- Must have Variant Training & Coaching Strategy.
- Min of 3 Yrs of Professional and Relevant Experience.
- Sound knowledge in Healthcare concept.
- Excellent Communication skills Verbal & Non Verbal.
- Must have Good Product and Process Knowledge.

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