Process Coach

3 days ago

Chennai Tamil Nadu, India OMH HealthEdge Holdings Full time

Omega Healthcare Management Services Private LimitedTAMIL NADUPosted On
20 Aug 2025
End Date
03 Sep 2025
Required Experience
3 - 5 Years
- Basic Section

No. Of Openings

1

Grade

1D

Designation

Process Coach - Coding

Closing Date

03 Sep 2025
- Organisational

Country

IN

State

TAMIL NADU

City

CHENNAI

Location

Chennai-I
- Skills

Skill

VENDOR MANAGEMENT

SERVICE DELIVERY

CRM

PROJECT MANAGEMENT

BUSINESS DEVELOPMENT

MIS

OPERATIONS MANAGEMENT

BPO

PROCESS IMPROVEMENT

TELECOMMUNICATIONS

Education Qualification

No data available

CERTIFICATION

No data available
- Job Description

**PROCESS** COACH**

Responsibility Areas:

- Understand the quality requirements both from process perspective and for targets
- To Train effectively the new joiners on Medical Billing concept with the guidelines.
- To monitor Trainees productivity per OJT glide path/ramp up targets.
- To monitor Trainees quality output per OJT glide path/ramp up targets.
- To initiate and implement improvement program for poor performers.
- Providing continuous feedback in a structured manner.
- Educating on the client specs and guidelines.
- Educating on the latest updates on the coding aspects.
- Carrying out one-on-one session on the repeated errors.
- To provide feedback on productivity and quality of trainees to Team Leads.
- To pass on the QC feedback effectively to the trainees.
- To help Team Leads in early confirmation of Trainees by providing the valuable inputs.
- Attainment of Internal & External SLA as per Process Defined.
- Strict adherence to the company policies and procedures.
- Extensive Coaching & Training as per process defined.
- Must have Variant Training & Coaching Strategy.
- Min of 3 Yrs of Professional and Relevant Experience.
- Sound knowledge in Healthcare concept.
- Excellent Communication skills Verbal & Non Verbal.
- Must have Good Product and Process Knowledge.

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