Delivery Coach

Job ID: 41520 Location: Chennai, IN Area of interest: Technology Job type: Regular Employee Work style: Office Working Opening date: 10 Oct 2025 **Job Summary** - The Delivery Coach enables Hives and Squads to deliver high quality, right first-time impact from our investment spend by driving delivery certainty and sustaining delivery practices on the ground to increase delivery predictability and delivery health. - The Delivery Coach ensures continuous improvement and outcomes in relation to speed, quality, execution certainty, efficiency, employee experience, and other key results as defined. - You are successful in this role when you enable teams to achieve measurable outcomes by driving execution certainty and improving team performance and become a trusted partner to key stakeholders where you are assigned. - To do this, you must have (1) courage to call out gaps in our ways of working and constraints to our Flow of Work i.e. - “canary in the coalmine”, (2) mastery of data and insights to analyse and frame delivery performance issues i.e. - “problem finding”, (3) leadership to drive solutions at multiple levels, and (4) bias for action to take ownership and accountability of execution, and (5) executive presence to influence leaders and teams **Key Responsibilities** **Strategy** - Continuously align Product ways of working within and across the Hive to deliver on Objectives and Key Results, improvement of KPIs and realizing efficiencies in alignment to the scorecard. - Work directly with the business on the delivery pipeline to identify and remove bottlenecks, increase delivery predictability, and improve consistency and effectiveness of discovery & delivery health. - Proactively review and drive execution in relation to agreed data driven improvement areas across business and functions. - Ensure proactive review and adoption of SC’s product operating model including the fundamental principles of build and maintain. **Business** - Lead the adoption and implementation of product discovery, value, and bring the right people together to solve for system blockers impacting SC ability to deliver on client and business value - Identify and proactively execute initiatives that improve productivity - Proactively identify, manage and closure of delivery risks and issues using metrics and insights - Orchestrate collaboration between business, technology and operations to remove blockers and optimize delivery pipelines. - Working with the Lead, establish Transformation roadmap and continuous tracking. - Coach leaders to push decision making to the frontline to reduce time to market. - Aligns teams towards frequent delivery of value, with evidence of continual improvements in delivery metrics such as S2P (Speed To Production) and Say: Do at Hive level. - Proactively works with the hives to manage to capacity, support quarterly planning and achieving >80% completion of work in a quarter. - Drives a customer focus, evidenced by improvements in NPS. - Demonstrate quantifiable outcomes with respect to delivery practices, processes, interactions, and capabilities. **Processes** - Identify and orchestrate process improvements to improve value stream flow across Hives - Continuously seeks to improve the hive construct to minimise handoffs and dependencies. - Challenge and steer improvement of processes, governance, team design, org structure, funding models to improve delivery performance, productivity, and efficiency of the Hives. **People & Talent** - Coach and enable key roles like CPO, PO, HTLs to embed and sustain best practices throughout the delivery lifecycle - Identify and support capability uplift where required through hands on “show-tell-do" approach fit for context. - Work with the Lead to continuously align capability to the strategic roadmap, coaching, mentoring and training their people to grow and improve. - Coaches hive leadership on servant leadership, improvement roadmaps, product roadmaps with clear customer focus and benefits. - Work with diverse stakeholders to co-create insights, options, and solution for shared ownership. - Train, coach, and mentor leaders and teams on key principles, practices, and ways of working of a Product - Delivery Organization (customer collaboration, direct feedback, iterative development, product discovery, shift left and x-by-design, etc.) and adoption of new technologies and how to drive digital transformation. - Be the mentor and collaborate with the Delivery Excellence partners within the Hives and Squads to drive Transformation outcomes aligned with business scorecard.**Risk Management** - Proactively and courageously identify, analyse, and steer solutions on organizational impediments and constraints to productivity, quality, early risk mitigation, and continuous delivery of value.**Governance** - Speak up and proactively flag gaps and deviations to the key principles, Change Delivery Standards and Change Delivery Model as a Product Delivery organiza