Onboarding Specialist(Customer Support)

4 weeks ago

Delhi India BolsterBiz Full time

Job Description Company Description BolsterBiz is a leading provider of offshoring and outsourcing services based in New Delhi. We specialize in driving business growth, optimizing operational efficiency, and ensuring long-term success. With over 2,000 completed projects and more than 100 clients in the USA, we offer cost-effective solutions with access to expert professionals to deliver high-quality services. Job Summary About the Role We're looking for a pro-active, passionate, and tech-savvy Onboarding Specialist to assist our nonprofit partners and their donors as they onboard and use the Client platform. You'll play a key role in ensuring every organization has a seamless experience, from creating their nonprofit profile to managing their admin portal once live. Our main objective is to ensure our clients feel supported every step of the way. Responsibilities - Provide timely, friendly, and professional support to nonprofits during onboarding, including: - Creating and updating nonprofit profiles (logo, cover image, account setup) - Assisting with campaign creation (images, descriptions, donation form) - Supporting setup of Stripe Connect accounts for payment processing - Respond to and resolve questions related to the nonprofit admin portal, including how to: - Create, edit, or manage fundraising campaigns - View and run donor and donation reports - Manage bank withdrawals and transaction details - Send donor communications and email campaigns - Add or manage admin users and account settings - Support nonprofit admins with embedding donation code onto their website - Provide donor-facing support, including: - Troubleshooting failed donations or payment issues - Updating simple donor account information - Managing or canceling recurring donations - Document and escalate recurring issues or bugs to the technology team - Identify opportunities to improve the onboarding and support experience Ideal Qualifications - Past experience in customer service - Past experience with Excel and Ticketing Software - Excellent English written and verbal communication skills - Strong problem-solving and troubleshooting skills You'll Thrive In This Role If You - Enjoy helping people and solving problems with patience and empathy - Are detail-oriented and organized in managing multiple tickets or clients - Communicate clearly and proactively

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