Google Service Desk Support

7 days ago


Hyderabad Bengaluru Pune, India White Horse Manpower Consultancy Private Limited Full time

Job Description Description We are seeking a motivated Google Service Desk Support / IT Helpdesk professional to join our team in India. The ideal candidate will provide excellent technical support to our users, ensuring their issues are resolved efficiently and effectively. Responsibilities - Provide first-line technical support to users via phone, email, and chat. - Diagnose and resolve hardware and software issues for desktop and laptop computers. - Assist users with Google Workspace applications and tools. - Manage and track support tickets using the IT service management system. - Escalate complex issues to senior technical staff as needed. - Document support processes and create user guides for common issues. - Maintain up-to-date knowledge of Google services and IT best practices. Skills and Qualifications - 1-6 years of experience in IT support or helpdesk roles. - Strong understanding of Google Workspace (Gmail, Google Drive, Google Docs, etc.). - Proficiency in Windows and Mac operating systems. - Familiarity with basic networking concepts and troubleshooting. - Excellent communication and interpersonal skills. - Ability to work independently as well as part of a team. - Strong problem-solving skills and attention to detail.


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