Sr Consultant, Automation Developer

About Northern Trust Northern Trust a Fortune 500 company is a globally recognized award-winning financial institution that has been in continuous operation since 1889 Northern Trust is proud to provide innovative financial services and guidance to the world s most successful individuals families and institutions by remaining true to our enduring principles of service expertise and integrity With more than 130 years of financial experience and over 22 000 partners we serve the world s most sophisticated clients using leading technology and exceptional service Job Summary We are seeking a proactive and detail oriented Production Support Consultant with hands on experience in Xceptor a leading data automation platform In this role you will be responsible for ensuring the stability reliability and performance of Xceptor workflows solutions in production You will collaborate with technical teams business stakeholders and platform owners to troubleshoot incidents manage escalations and drive service improvements in a mission critical environment Key Responsibilities Provide Level 1 and Level 2 support for Xceptor workflows ensuring high availability and timely resolution of incidents for solutions deployed Monitor production schedules proactively Troubleshoot and resolve technical issues in real-time including workflow failures data anomalies and performance bottlenecks Investigate root causes of incidents document findings and implement preventive solutions Work closely with development and platform teams to manage code deployments environment issues and configuration changes Coordinate with business users during issue resolution communicate incident statuses and manage expectations Maintain and enhance support documentation standard operating procedures SOPs and knowledge bases Assist in batch job scheduling reporting and operational metrics tracking Participate in regular on call rotations and support coverage including weekends and holidays as needed Contribute to automation and continuous improvement initiatives within the Xceptor support framework Strong analytical problem solving and troubleshooting abilities Ability to work in a team-based environment as well as the ability to work independently Quickly grasp the business problem and translates into tangible usable actionable outputs Required Qualifications Bachelor s or Master s degree in any technical area with 8 years of overall experience Minimum 3 years of experience in Xceptor application support preferably in financial services or data processing domains Hands on experience working with Xceptor workflow design data ingestion transformations validations and output generation Strong understanding of production support practices including incident problem and change management e g ITIL framework Familiarity with SQL and data analysis for troubleshooting and log inspection Good understanding of file handling CSV XML Excel APIs and scheduling tools e g Control-M is a plus Excellent communication skills and the ability to work collaboratively in a fast-paced global environment Preferred Skills Certified Xceptor Developer Foundation and Advanced Prior experience in financial services would be an advantage Development exposure to other automation tools e g Alteryx Blue Prism Power Automate UiPath would be an advantage Working with Us As a Northern Trust partner greater achievements await You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas Movement within the organization is encouraged senior leaders are accessible and you can take pride in working for a company committed to assisting the communities we serve Join a workplace with a greater purpose We d love to learn more about how your interests and experience could be a fit with one of the world s most admired and sustainable companies Build your career with us and apply today MadeForGreater Reasonable accommodation Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities If you need a reasonable accommodation for any part of the employment process please email our HR Service Center at We hope you re excited about the role and the opportunity to work with us We value an inclusive workplace and understand flexibility means different things to different people Apply today and talk to us about your flexible working requirements and together we can achieve greater About Our Pune Office The Northern Trust Pune office established in 2016 is now home to over 3 000 employees The office handles various functions including Operations for Asset Servicing and Wealth Management as well as delivering critical technology solutions that support business operations across the globe Our Pune team takes our commitment to service to heart In 2024 they volunteered more than 10 000 hours into the communities where they live and work