Customer Relationship Management Executive
3 days ago
Job Description Job Summary We are seeking a proactive and customer-focusedCRM Executiveto manage end-to-end client relationships while also handlingcustomer service and cold calling activities. The ideal candidate will be responsible for nurturing VIP and high-value customers, handling inbound and outbound calls, converting leads, and ensuring excellent service delivery. This role requires strong communication skills, comfort with cold calling, and the ability to work closely with sales, marketing, and operations teams to drive customer satisfaction and revenue growth. Key Responsibilities Client Relationship Management Build and maintain strong relationships with VIP clients and HNI (High Net-Worth Individuals). Act as the single point of contact for customer queries, complaints, and feedback. Handle client escalations professionally and ensure timely resolution. Maintain long-term relationships to improve client retention and loyalty. Customer Service & Support Handle customer service calls, emails, and WhatsApp queries in a professional and empathetic manner. Resolve customer concerns related to bookings, services, and post-sale support. Ensure a high level of customer satisfaction through prompt responses and follow-ups. Maintain service quality standards aligned with luxury brand expectations. Cold Calling & Outbound Engagement Make outbound calls to prospective and existing customers for lead generation, follow-ups, and service promotion. Conduct cold calling to introduce company offerings, services, and ongoing campaigns. Qualify leads, understand customer requirements, and pass hot leads to the sales team. Follow up on inactive or lost leads to re-engage potential customers. CallCenter& Inbound Management Handle inbound calls related to inquiries, bookings, feedback, and support. Maintain accurate call logs and interaction records in the CRM system. Ensure timely follow-ups and closure of all customer interactions. Sales & Revenue Support Assist in converting leads into confirmed bookings through continuous engagement. Coordinate with the sales team for deal closures and upselling opportunities. Support post-sale follow-ups to ensure repeat business and referrals. CRM Software & Data Management Maintain and update customer data in CRM tools and MS Excel. Record client preferences, interaction history, and feedback accurately. Generate basic reports on customerbehavior, satisfaction, and follow-up status. Segment customer databases for targeted campaigns and outreach. Client Engagement & Loyalty Support loyalty programs, personalized communication, and retention initiatives. Collect andanalyzecustomer feedback through surveys and calls. Assist in organizing client appreciation activities and engagement campaigns. Collaboration & Coordination Work closely with marketing teams for campaigns, events, and promotions. Coordinate with operations and logistics teams to ensure smooth service delivery. Support on-ground or in-store events by managing guest coordination when required. Key Skills & Competencies Excellent spoken and written English communication skills Strong customer service and relationship management skills Comfortable with cold calling and outbound customer engagement Experience in luxury, travel, hospitality, or customer-facing roles preferred Knowledge of CRM tools and client lifecycle management Ability to multitask and manage high-profile clients Strong follow-up, negotiation, and problem-solving skills Sales coordination and customer engagement mindset High attention to detail and professional etiquette
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Customer Relationship Management Executive
3 weeks ago
Delhi, India 360 Interior Designs Full timeJob Description Salary: Upto Rs. 50,000 Office timing: 9:30 a.m. to 6:00 p.m. (along with 1 bour break) Working Days: 5 days Location: Sultanpur, New Delhi 110030. (5 to 8 mins walkind distant from Sultanpur metro station) Company Description 360 Interior Designs specializes in creating exceptional commercial, corporate, retail, hospitality, and residential...
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Guest Relationship Executive
7 days ago
New Delhi, , India N Human Resources & Management Systems Full timeJob Description Designation: Guest Relationship Executive Experience: 0 -3 Years Job Summary: The Guest Relationship Executive (GRE) ensures outstanding guest experiences by providing excellent customer service, resolving issues promptly, and managing relationships effectively. They act as a bridge between guests and the organization, ensuring satisfaction,...
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Customer Relationship Manager
3 weeks ago
Delhi, India allter Full timeJob Description We're looking for a Customer Relationship Manager / Customer Service Executive who will handle customer interactions with empathy and efficiency. You'll assist customers with their queries, orders, and feedback while ensuring a smooth and satisfying brand experience. This role is perfect for someone who enjoys helping people and wants to grow...
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Customer Relationship Management
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India GenX PV Full timeJob Description Company Description GenX PV India Pvt Limited is a renowned manufacturer of high-quality PV junction boxes, PV connectors, and PV cables, leading renewable energy advancements in India. As the first Indian company to produce split junction boxes with integrated diodes, GenX PV focuses on innovation and cutting-edge technology to create...
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Customer Relationship Executive/ Manager
7 days ago
Delhi, Delhi, India Avasara Consulting Full timeCustomer Relationship Executive - Digital Call CentreOn-role callingCustomer Relationship Manager-CRTVoice processResponsibilities:Excellent English communication skillsUnderstanding of outbound sales & customer serviceGraduation (Full-time / Part-time)Minimum 6 months of Experience in a relevant roleClear thought process & willingness to growLocation:...
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Customer Relationship Executive
1 week ago
Delhi, Delhi, India Giridhar placement & Services Full timeJob Title: Customer Relationship ExecutiveWe are hiring a proactive and customer-focused Customer Relationship Executive for a reputed Business Services company located in Greater Kailash, Delhi. This role is ideal for individuals who are passionate about client interaction, relationship management, and delivering exceptional customer service.Location:...
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Customer Relationship Manager
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Delhi, India Odds Fitness Full timeJob Description About Us: At OddsFitness Pvt. Ltd., we are redefining health and performance by integrating exercise science, medical supervision, and personalized strategies that improve healthspan, lifespan, and overall longevity. Our mission is to empower individuals to live fuller, healthier lives through a scientific, holistic, and highly individualized...
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Customer Relationship Executive
7 days ago
Vikaspuri, Delhi, Delhi, India IDEAL PLACEMENT Full timeProfile - **Customer Relationship Executive** Location - **Vikaspuri, Delhi** Qualification - **12th/Any Graduate** Salary - **15,000-25,000** Experience - **Minimum 6 month of Experience in Customers handling profile** Job Discription - Building relationships: Developing strategies to build relationships with customers and ensure a positive experience -...
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Customer Relationship Executive
2 days ago
Delhi, Delhi, India jobrevolution Full timeRole & responsibilitiesWorking days - six days a week with a weekday as your day offOffice Time - 1:00 PM - 10:00 PMRole Overview: The Customer Relationship Executive will be responsible for enhancing customer engagement, ensuring a superior visitor experience and maintaining strong relationships with retailers and customers. The role involves promoting the...
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Customer Relationship Executive
2 weeks ago
Vikaspuri, Delhi, Delhi, India IDEAL PLACEMENT Full timeProfile - **Customer Relationship Executive** Location - **Vikaspuri, Delhi** Qualification - **12th/Any Graduate** Salary - **15,000-25,000** Experience - **Minimum 6 month of Experience in Customers handling profile** Job Discription - Building relationships: Developing strategies to build relationships with customers and ensure a positive experience -...
