Senior Manager – Credit to Collections

Location: Ahmedabad (Remote)

About this Role

The Senior Manager – Credit to Collections will lead a high-performing team within the Shared Services function, overseeing all aspects of Accounts Receivable including invoicing, collections, cash application, accounting, reconciliations, and controls. Based in Ahmedabad, this role is pivotal in driving operational excellence, process improvement, and stakeholder satisfaction across global finance operations. The individual will collaborate closely with Global Process Owners, Finance Business Partners, and local markets to ensure alignment with best practices and compliance standards.

Who are you

You are an experienced finance professional with a strong background in Order to Cash processes and a passion for continuous improvement. You bring inclusive leadership, strategic thinking, and a collaborative mindset to drive results and foster team development. You are comfortable working in a multicultural environment and have a proactive approach to problem-solving and stakeholder engagement.

What you will do

- Lead end-to-end Accounts Receivable operations, ensuring timely and accurate execution of invoicing, collections, and reconciliations.
- Collaborate with Global Process Leads and stakeholders to meet financial objectives and service level agreements.
- Implement quality frameworks and ensure alignment with global standards and compliance requirements (SOX, Treasury Policies, Internal/External Audit).
- Drive outbound collections effectiveness through strategic initiatives and best practices.
- Deliver regular reporting (daily, weekly, monthly) for Finance Operations and Business Partners.
- Build strong stakeholder relationships and proactively resolve issues to enhance customer satisfaction.
- Recruit, coach, and manage a team of 30 –40 members, including 3–5 direct reportees, fostering a high-performance culture.
- Ensure succession planning and contribute to the broader FinOps leadership team.
- Lead and participate in projects to enhance operational efficiency and service delivery.
- Drive continuous improvement initiatives using performance analytics and diagnostics.

What skills you need

- Degree in Business Administration, Economics, or Finance.
- Minimum 10 years’ experience in Order to Cash, Collections, and AR Management.
- Proven experience in Shared Services Centres (SSC) and SAP.
- Strong stakeholder management and communication skills.
- Experience in Agile methodology (preferred).
- Deep professional knowledge and ability to interpret data, identify trends, and manage risks.
- Inclusive leadership and team development capabilities.
- High level of operational accountability and strategic influence across functions.

What skills you will learn

- Advanced process transformation and governance management.
- Enhanced business partnering and stakeholder engagement.
- Exposure to global finance operations and multicultural team dynamics.
- Strategic planning and performance analytics in a shared services environment.
- Continuous improvement methodologies and diagnostic tools.

📌 Additional Role Information for Banding/Grading

- Scale of Influence: High – Direct and indirect interfaces across markets and levels.
- Strategic Elements: High – Involves long-term planning, decision-making, and roadmap development.
- Freedom to Think: Moderate – Requires challenging procedures and selecting appropriate solutions.
- Operational Accountability: High – Influences customer experience and manages large operational teams.
- Freedom to Act: Moderate – Operates with defined autonomy and regular performance reviews.
- Impact of Risks: High – Involves financial stability, compliance, and strategic direction.
- Expert Knowledge Level: High – Requires deep professional knowledge and experience.
- Work Experience Required: 6–8 years in similar roles.
- Managerial Experience: Desirable.
- Thinking Challenge: Moderate – Requires pattern recognition and informed decision-making.
- Critical Success Factors: Process transformation, stakeholder management, analytics, and inclusive leadership.

🌍 About VOIS

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

📡 About Vodafone

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

As part of our global family, whether that's Vodafone, Vodacom or VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.