Avc:regional Business Manager Cc-customer Value Management

4 weeks ago

Bangalore Karnataka, India Axis Bank Full time

AVC Regional Business Manager CC-Customer Value Management INTERNAL USAGE No of Vacancies 1 Reports to National Head Is a Team leader Yes Team Size 1 Grade AVP VP Business Retail Banking Department Axis Virtual Centre Sub-Department Location Axis Virtual Centre About Axis Virtual Centre Axis Virtual Center engages with Axis Banks customers and prospects virtually through digital media to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell About the Role This role is Regional Business Manager for Customer Value Management It reports in National Head Key Responsibilities Recruit Train and Manage team of approx 200 tele callers who will be engaged in selling Credit Cards Upselling Credit Cards managing merchant acquiring and Cross sell of various products to existing customers of the bank Recruit onboard and train team of Unit managers who will run day to day operations of units Develop and implement effective sales strategy to achieve business objectives Define and execute recruitment training and incentive strategy across various levels Guide coach and motivate teams across locations for improved performance Drive productivity of the team Analyze business numbers to identify opportunities and GAPS for corrective actions Ensure delivery of the sales targets assigned for the respective line of business Improve existing processes to enhance productivity and overall performance of the team Work very closely with stakeholders to obtain support and guidance Closely monitor cost Take corrective actions to keep cost under control Ensure compliance to regulatory and internal credit and risk policy Ensure Cost to Income within desired benchmark Bring in best practices for right product pitch Qualifications Education Post Graduate 10 2 3 Experience 10 years 3-5 years of relevant work experience preferably in contact center Role Proficiencies Leadership skills Inter personal skills Analytical skills Sound knowledge of retail banking products and Process Knowledge of digital banking channels like Internet Banking Mobile App ComeAsYouAre We are dil se open Women LGBTQIA and PwD candidates of all ages are encouraged to apply Skills Refer to the About Company Axis Bank is the third largest private sector bank in India The Bank offers the entire spectrum of financial services to customer segments covering Large and Mid-Corporates MSME Agriculture and Retail Businesses The Bank has a large footprint of 4 594 domestic branches including extension counters with 11 333 ATMs 5 710 cash recyclers spread across the country as on 31st March 2021 The Bank has 6 Virtual Centres and has over 1500 Virtual Relationship Managers as on 31st March 2021 The Overseas operations of the Bank are spread over eight international offices with branches at Singapore Dubai at DIFC and Gift City-IBU representative offices at Dhaka Dubai Abu Dhabi Sharjah and an Overseas subsidiary at London UK The international offices focus on Corporate Lending Trade Finance Syndication Investment Banking and Liability Businesses

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