Front Office Associate

10 hours ago

Sohagpur MP IN Pandav Hotels Full time

Key ResponsibilitiesGuest Interaction Service Welcome guests warmly and assist with check-in and check-out procedures Handle guest inquiries calls and special requests politely and efficiently Provide information about property facilities local attractions transport and services Assist in handling guest complaints and escalate to seniors if required Collect guest feedback and encourage online reviews Front Office Operations Manage reservations room allocations and guest records using hotel software Ezee Absolute Ensure guest registration forms are accurately filled signed and stored Maintain proper records of payments bills and receipts Assist with daily occupancy updates and share reports with seniors Maintain key control and ensure security procedures are followed Check-In Check-Out Coordinate with housekeeping F B and kitchen for room readiness Assist in luggage handling and welcome drink service during arrival Verify guest ID collect payments and update details in the system Settle bills reconcile charges rooms F B activities and process payments at checkout Coordination Communication Coordinate with all departments Housekeeping F B Kitchen Security for smooth guest service Update arrival departure status and special requests in daily briefings Assist in handling walk-in guests and promote upselling of hotel services Other Responsibilities Ensure the front desk and lobby area are clean organized and guest-ready Assist senior staff in training new team members Support in emergencies by following hotel safety and first aid procedures Take up additional duties assigned by management from time to time Qualifications Skills Graduate Diploma in Hospitality or related field preferred Prior experience in customer service or hospitality freshers may also apply Good communication skills in English Hindi Basic knowledge of computer operations and hotel software Professional grooming polite behavior and a guest-oriented mindset Working Conditions Requires flexible shifts including weekends and holidays Combination of desk work and guest interaction May involve extended hours based on operational needs Job Types Full-time Permanent Pay 10 000 00 - 15 000 00 per month Benefits Food provided Leave encashment Language Hindi Preferred English Preferred Work Location In person

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