Technical Customer Support Representative
2 days ago
We re currently looking for Technical Customer Support Representative Tier 1 Product Support Representative who can apply the knowledge of RingCentral services VOIP technology and networking hardware and software Provide technical support to RingCentral s customers Troubleshoot and repair RingCentral s solutions Understand network architecture required to support RingCentral s VoIP services Recommend network hardware software and design elements Answer technical questions solve technical problems and suggest appropriate workarounds Provide quick and accurate handling of support interactions - phone chat screen sharing email Handle and resolve customer inquiries questions complaints and billing concerns with the highest degree of courtesy and professionalism utilizing all resources available given to Tier 1 Representatives Offer alternative solutions when appropriate if the issue is beyond the representative s training and scope of responsibility with the objective of resolving the customer s concerns Adhere to schedules guidelines and requirements in accordance with the Company s set policies and procedures Adhere to quality and performance requirements as set by business aligned with the periodic performance evaluation must be willing to undergo further training and assessment if the business needs Required Qualifications A high-school diploma is mandatory a bachelor s degree will be considered an advantage English proficiency level of C1 C2 Minimum of 2 years of work experience in a technical support and customer service environment in a BPO KPO or similar industry Basic Knowledge on VOIP networking routers and modems Strong customer service orientation Ability to work efficiently in a highly demanding team-oriented and fast paced environment Ability to work efficiently in a highly demanding team-oriented and fast paced environment Must possess effective organizational skills and time management skills Strong communication and collaboration skills Must be amenable to working night schedules Bonus Qualifications Experience in the high-tech industry preferably in IT Telco or data centers VOIP and networking Experience configuring updating and supporting VOIP solutions in a multi-location environment is a plus Networking IT or telecommunications certification is a plus
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Customer Support Representative
4 weeks ago
Bangalore Division, India RegisterKaro Full timeJob Title: Customer Support Representative Location: Bangalore Experience: 0–2 years Job Type: Full-time About the Role: We are looking for a motivated and empathetic Customer Support Representative to join our team. You will be the first point of contact for our customers, helping resolve their queries and ensuring a seamless support experience. The ideal...
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Customer Support Representative
2 weeks ago
Bengaluru, Karnataka, India Wishtales AI Full timeWishtales AI HR - Customer Support Representative Job Title: Customer Support Representative (US Shift) Working Hours: USA Time Zone (Night Shift IST) Employment Type: Full-Time Experience: 1-3 years preferred **Salary**: 35k - 40k per month based on experience About the Role We are looking for a Customer Support Agent with exceptional English language...
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Customer Support Representative
7 days ago
Bengaluru, Karnataka, India Maverick Technopack Full timeWe are looking for a dedicated and customer-focused individual to join our Customer Support team. As a Customer Support Representative, you will play a key role in ensuring our customers have an exceptional experience with our products and services. You will be the first point of contact for customers seeking assistance, addressing inquiries, resolving...
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Customer Support Representative
2 weeks ago
Karnataka, India Jindal Steel & Power Ltd. Full time**Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual...
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Customer Support Representative
6 days ago
bangalore, India beBeeCustomerSupport Full timeWe are seeking a professional to fill the role of Customer Support Representative, focusing on delivering exceptional customer experiences across all touchpoints.Responsibilities include ensuring timely product delivery, addressing customer queries efficiently, and collaborating with cross-functional teams to enhance customer satisfaction.The ideal candidate...
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Customer Support Representative
2 weeks ago
Bengaluru, Karnataka, India Genesis HR Services Full time**Job Title**: Customer Support Representative - International Voice Process **Location**: Bangalore **Job Type**: Full-time We are hiring for a **Customer Support Representative** role in Bangalore for a **US Process**. Join our team to provide exceptional customer support through the international voice process. **Job Details**: - **Process**:...
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Customer Support Representative
5 days ago
Bengaluru, Karnataka, India ENHANCE PLUS CONSULTANT Full timeJob Title: Customer Support Representative Location: Bangalore Cab Facility Industry: Customer Service MNC (Voice) Minimum 1 year **international voice** experience Required. 2. Resolve Customer Issues: Troubleshoot and resolve customer complaints and concerns in a timely and effective manner. 3. Provide Product/Service Information: Educate customers...
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Customer Support Representative
3 days ago
Bengaluru, Karnataka, India Triedge Solutions Full timePosition : Customer Support Representative **JOB ROLE**:Key Responsibilities: - Should have good communication skills. **Job Types**: Full-time, Fresher Pay: ₹15,000.00 per month **Benefits**: - Health insurance Schedule: - Day shift Supplemental Pay: - Performance bonus Work Location: In person
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Customer Support Representative
4 days ago
bangalore, India HGS Full timeCustomer Support Representative (Chat/Email and Message) Qualification: Graduate Minimum 2 years of international customer service experience supporting chat (Financial domain). Excellent communication skills. Night shift and rotational weekly off Typing speed of at least 50 WPM with 90% accuracy 5 days working and 2 days off. Salary: Up to 5 LPA Work...
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Customer Support Representative
2 weeks ago
Bengaluru, Karnataka, India Glory Power Solutions Pvt Ltd Full time**We are Hiring!!!** **Designation**: Customer Support Representative **Qualification : Bachelor's degree or Equivalent** **Languages known : Proficiency in English and Malayalam** **Experience : Freshers** **Shift**: Day shift **Salary range**: 15K - 18K **Location**: Electronic City, Bangalore **Roles and Responsibilities**: **1)**Handle customer...
