Sales Trainer

Job Description

Job Title: Trainer Upskilling Program

Location: Palarivattom

Employment Type: Full-time

Experience Required: 24 years in training or sales enablement, preferably in Digital

Marketing or EdTech

About the Role

Xylem Learning is seeking a dynamic and results-driven Sales Trainer to lead end-to-end

learning initiatives across both the Upskilling and Commerce Program verticals. This role

focuses on onboarding new hires, enhancing ongoing sales capabilities, and retraining

underperformers to ensure every team member is equipped for success.

The ideal candidate is not only skilled in digital platforms and instructional delivery but

also adaptable, approachable, and passionate about consistently coaching teams to

excellencewhether during onboarding or when someone needs a second chance

through retraining.

Key Responsibilities

Training Delivery & Facilitation

Conduct structured induction programs and refresher sessions for both

Upskilling and Commerce Program teams.

Ensure timely completion of training batches with high attendance compliance.

Develop customized, product-specific training content that aligns with team

goals.

Commerce Program Sales Enablement

Educate teams on commerce offerings (CA, CMA, ACCA), including structure,

paper breakdowns, and progression levels.

Equip teams to confidently address student and parent queries using programspecific insights.

Deliver practical role-plays and demos focused on common commerce

counseling scenarios.

Digital Sales & Upskilling Orientation

Train sales teams on modern digital platforms and lead-generation strategies

such as Google Ads, Meta Ads, LinkedIn, and AI tools.

Promote best practices in CRM usage and digital-first communication.

Instill consultative selling techniques tailored to working professionals and

career-switchers.

Retraining & Performance Recovery

Identify employees who are falling behind in performance metrics.

Design targeted retraining plans and deliver custom coaching sessions to

support their improvement.

Track progress post-retraining and provide leadership with status reports and

next steps.

Foster a supportive environment that encourages re-engagement and learning.

On-the-Job Training (OJT) & Coaching

Guide team members during their OJT phase and provide real-time feedback.

Conduct buddy sessions and 1-on-1 coaching to reinforce learning outcomes.

Monitor session quality, provide shadowing opportunities, and resolve learning

gaps.

Feedback, Reporting & Documentation

Gather regular feedback from trainees and translate it into action plans.

Maintain training documentation, batch performance records, and session

evaluations.

Submit detailed reports to management on training progress, retraining efforts,

and trainee growth.

Process & Program Improvement

Recommend new tools, modules, or simulations to enhance training

effectiveness.

Keep updated with industry shifts, tool updates, and evolving learner needs.

Collaborate with cross-functional teams to ensure training aligns with

operational goals.

Who You Are

A strong communicator with natural teaching instincts.

Equipped with experience in digital marketing, sales training, and EdTech.

Analytical and empatheticcapable of identifying issues and retraining

effectively.

Proficient in tracking performance metrics and adapting training accordingly.

Preferred Tools & Skills

CRM: LeadSquared, HubSpot

Marketing Tools: Google Ads, Meta Business Suite, Canva, ChatGPT

Platforms: Google Workspace, Excel, PowerPoint

Languages: Fluent in English and Malayalam

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