Director, Product Management

At NICE we don t limit our challenges We challenge our limits Always We re ambitious We re game changers And we play to win We set the highest standards and execute beyond them And if you re like us we can offer you the ultimate career opportunity that will light a fire within you So what s the role all about The Product Management Director s overall objective is to maximize revenue and margin growth of assigned solution sets or product divisions He she directs establishes maintains and plans the overall direction and goals of their product portfolio As the product champion and managing product champions both within and outside the company he she will be viewed as the expert for accurate and credible information on the product portfolio The Director of Product Management drives the product roadmap and backlog activities while owning and enforcing profit and loss responsibilities for a multi-million-dollar solution set He she must coordinate and negotiate product issues with engineering operations marketing training and sales groups plus interact with sales development training and product marketing to define requirements The Product Management Director manages a group of product development employees that is responsible for creating the concepts requirements influencing other teams to work together and a variety of analyses for new products and product improvements How will you make an impact Discuss priorities and direction with internal business executives to align vision and strategy Pull together your Product Manager team to understand hot spots and provide guidance Proactively seek feedback from customers and prospects Continue to refine roadmaps on product portfolio and align business needs and outcomes Analyze profit and loss of assigned product solution sets Evaluate and recommend new component tools technical partnerships required for successful product development which will require budgeted funds Analyze cost analysis and market research to determine the impact a new or revised product will have on the market and our overall sales Ensure Product Management processes are followed and supported to bring solutions to market on time and on budget Works with one or more budget lines Analyze document and communicate intelligence regarding competitor s capabilities key strengths and weaknesses pricing and competitive positioning Facilitate collaborative cross-functional team meetings to research and document product development ideas and concepts across multiple departments Plan document and communicate new product development and product improvement projects with accompanying revenue opportunity documents use cases features and requirements interaction design stories and launch plans Perform analyses and make decision regarding feature improvements and new feature developments Act as and lead other Product Managers as subject matter experts expected to know and understand new features and feature improvement Work with sales sales engineers and SMEs to assist with sales opportunities Day to day project management coordination and delivery of projects related to assigned products Occasional travel for client visits tradeshows and sales support Perform other duties as assigned Have you got what it takes Bachelor s degree in Computer Science Information Technology or related field or equivalent work experience required Bachelor s degree preferred MBA or similar a bonus 20 years of work experience with strong at least 8 years of product management background with formal product management techniques tools and principals involved in planning and delivering new software products and services In-depth knowledge in and experience with agile SCRUM development methodologies Demonstrated leadership of product management organization or similar Experience with P L accountability Demonstrated ability to understand and translate non-technical feature descriptions into structured use cases requirements and specifications for technical audiences Requires interaction with customers prospects sales executive management and technical engineering resources adjusting communications to the situation and successfully understanding and communicating product capabilities and priorities to each audience Excellent oral and written communication skills in English including vocabulary spelling composition and grammar Reading and comprehension and understanding technical information well enough to convey in original written communications to multiple audiences Personal interaction with technical resources and listen carefully taking time to understand the points being made and asking questions where appropriate Excellent skills with specialized computer software for drafting and producing documents and diagrams Driven self-starter detail oriented clear logical thinker technical thinker bright and energetic Works well in fast paced high pressure environments with the ability focus on goals and objectives Experience with public cloud technologies and infrastructure like Amazon Web Services or Microsoft Azure if you don t have experience with cloud the strong desire to gain it may suffice Knowledge and practice of Computer and Information Science topics such as algorithm analysis and design data structures et cetera academic degree or equivalent experience a plus Project management and project communication techniques and tools This includes alternative ways to inform via written oral and visual media Time management experience managing own time and balancing many different projects simultaneously in a fast paced environment Telecommunications software development networking hosted applications or other similar technical products experience Ability to personally interact with technical resources and listen carefully taking time to understand the points being made and asking questions where appropriate MBA or similar degree or experience a bonus What s in it for you Join an ever-growing market disrupting global company where the teams - comprised of the best of the best - work in a fast-paced collaborative and creative environment As the market leader every day at NICE is a chance to learn and grow and there are endless internal career opportunities across multiple roles disciplines domains and locations If you are passionate innovative and excited to constantly raise the bar you may just be our next NICEr Enjoy NICE-FLEX At NICE we work according to the NICE-FLEX hybrid model which enables maximum flexibility 2 days working from the office and 3 days of remote work each week Naturally office days focus on face-to-face meetings where teamwork and collaborative thinking generate innovation new ideas and a vibrant interactive atmosphere Requisition ID Reporting into Vice President Engineering matrix reporting to General Manager CX Suite Lob Role Type People Manager and ContributorAbout NICENICE Ltd NASDAQ NICE software products are used by 25 000 global businesses including 85 of the Fortune 100 corporations to deliver extraordinary customer experiences fight financial crime and ensure public safety Every day NICE software manages more than 120 million customer interactions and monitors 3 billion financial transactions Known as an innovation powerhouse that excels in AI cloud and digital NICE is consistently recognized as the market leader in its domains with over 8 500 employees across 30 countries NICE is proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion national origin age sex marital status ancestry neurotype physical or mental disability veteran status gender identity sexual orientation or any other category protected by law NICE Systems