Product Manager

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are looking for a Product Manager to join our team within our Clinicals division. In this role you will be responsible for one product area within the overarching product's portfolio; understanding the market and customer, contributing to the product vision, developing business cases, ensuring a set of product features meet business requirements and driving the creation and delivery of the product and its features. In this role, you will serve as the Product Owner working daily with scrum teams defining and writing user stories, prioritizing product backlogs and making trade off decisions between scope and schedule. Your work will be divided between product improvements that strengthen our current solution and new features that improve the experiences for our users.

About you -

You have a passion for improving healthcare. Your drive allows you to achieve meaningful results, with empathy for the user of our products and services. You appreciate the software development process and the varying personalities in the cross-functional groups that work together. You possess the ability to prioritize and multi-task in a face paced environment, manage one or more projects simultaneously, meet deadlines, and demonstrate sound judgement when determining whether to act independently or escalate.

The Team:

The Mobile team is a passionate group of Product Management, Product Engineering, User Experience (UX) Design, Product Analytics and Patient Safety professionals collaborating together to improve the overall efficiency and satisfaction of the health care providers.

Responsibilities

Product Owner: You will work directly with dedicated scrum teams in the Product Owner role to prioritize the team's work and ensure the products that are built or enhanced are the products you have envisioned. In addition, you will own the care and maintenance of one of our existing core products, including triaging/prioritizing any production issues or other external demands for incorporation into the roadmap, as necessary.

Product Vision: You will bring our existing product priorities to market by owning the product functions related to new products/features including: early phase user research and concept validation (working with our UX team); design and functional requirements; testing; monitoring strategy (working with our Analytics team); go-to-market plans & release; and post release support

Product Ownership Responsibilities:

· Understand the market opportunity via user needs, market forces and applicable business models; with regards to what would best serve our clients today as well as in the future

· Driving the analysis of Product Area(s) of Ownership including AI based products

· Ensure effective definition of epics and user stories, clearly articulating business requirements for the problems we're trying to solve - including functionality, User Experience, Analytics & AI, support requirements

· Identify metrics and success criteria that the team should be tracking, to ensure transparency and visibility to the program's success and any opportunities for improvement

· Drive ongoing backlog allocations and prioritization of customer jobs to solve within the area of responsibility

· Assist Product Management Director with Product Launch decisions, including the management of all alpha/beta feedback

· Partner with Product Management leaders to be the voice of product decisions within the organization

· Represent the customer for assigned product area(s) demonstrating responsibilities for the end-to-end customer journeys

· Partner with Product Management Director in identifying business opportunities that will drive product success (including build/buy decisions)

· Manage the priorities and expectations of multiple stakeholders (e.g. customer, product operations, marketing, sales, legal/compliance, partners) to gain inputs for the product

Typical Qualifications:

· Bachelor's Degree required; Degree in Computer Science, Business, or Product is preferred

· Understanding of US healthcare / health IT environment is strongly preferred

· 4+ years relevant product management experience needs to be demonstrated

· Experience working in an Agile environment is strongly preferred

· Understanding of AI tools & technology and knowledge of responsible AI principles preferred.

· Experience working with stakeholders in a business environment, working across cross-functional groups

· Experience bringing products to market is needed

· Technical understanding (mobile, SaaS, data) – ability to gut check technical feasibility and timelines and remove technical development barriers

· Experience working on AI based projects is preferred

· Excellent verbal and written communication skills

Additional Information

· Some travel to the US will be required for things like customer site visits, marketing events, internal cross-functional meetings, etc. (5% travel).

About athenahealth

Here's ourvision:  To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

What's unique about our locations?
From an historic, 19thcentury arsenal to a converted, landmark power plant,allofathenahealth's offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our10offices across the United States and India —plus numerous remote employees —all work to modernize the healthcare experience, together.

Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That's another story.athenahealth develops andimplements products and services that support US healthcare: It'sour chance to create healthier futures for ourselves, for our family and friends, for everyone.

Our vibrant and talented employees — orathenistas, as we call ourselves — spark the innovation and passion needed to accomplishour goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing theirbestselves to work.

Our size makes a difference, too: We are small enoughthatyourindividual contributionswill stand out— butlarge enoughto grow your career with ourresources and established business stability.

Giving back is integral to our culture. OurathenaGivesplatform strives tosupport food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth'sCorporate Social Responsibility(CSR)program, we've selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.

What can we do for you?
Along with health and financial benefits,athenistasenjoy perks specific to eachlocation, including commuter support, employee assistance programs, tuition assistance,employeeresource groups, and collaborative workspaces — some offices even welcome dogs.

In addition to our traditional benefits and perks, we sponsor events throughout the year, includingbook clubs, external speakers, and hackathons. And weprovideathenistaswithacompany culturebased onlearning,the support of anengaged team,andan inclusive environment where all employees are valued. 

We alsoencourage a better work-life balance forathenistaswith our flexibility. Whilewe know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.