Vip Consultant

4 weeks ago

Mumbai Maharashtra, India The Shahani Group Full time

We are hiring for our client which is the world s oldest and most successful matchmaking service has been trusted since 1996 by people all over the world to help them find their soulmates About the Team Personalised ServiceThink of us as the voice of our customers and their biggest champions The Personalised Service team handles calls chats and emails with one mission making every customer feel heard valued special Your Mission as a VIP Consultant If you re someone who lives and breathes customer service loves solving problems and gets a kick out of making people happy - this is your calling As a VIP Consultant you ll work closely with our HNI clients ensuring their experience is seamless personal and truly premium You ll need empathy patience and a touch of matchmaking magicWhat You ll Do - Be the dedicated relationship partner for VIP members post-sale- Understand member preferences and help identify their ideal match- Call and connect with high-quality prospects on behalf of the member- Set up mutually consented meetings between potential matches- Ensure timely renewals and proactive engagement throughout their journey- Guide counsel and support the member like a true partner in their search- Maintain high service standards timely resolutions meticulous documentation- Handle escalations with grace maturity and solutions-focused thinking- Respect diverse traditions preferences and cultural nuances in every interaction- Always go above and beyond to deliver the VIP promiseWhat You Bring to the Table - 1 year of experience in customer service client servicing or relationship management- A natural passion for people relationships making customers smile- Strong attention to detail excellent organizational skills- High emotional intelligence and empathy- Infinite patience persuasive communication- Clear confident communication in English any Indian language- Self-motivated and committed to exceeding customer expectationsWhy Join Us - Work with India s leading matchmaking brand- Be a part of exclusive high-impact journeys for premium members- Learn grow thrive in a high-energy customer-first culture- Every day is different meaningful and full of real human storiesIf you re someone who believes great service is an experience not a transaction - we d love to hear from you Let s help people find not just matches but magic- Salary Up to 35K to 45K- Location Andheri EastFor more details call or WhatsApp on 9925236619 Refer your friends Colleagues ref updazz com

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