▷ [High Salary] VIP Consultant

4 days ago

Mumbai, India People Group Full time

Job Description Responsibilities: - Dedicated Relationship Partner: Act as the dedicated consultant for VIP Shaadi members post-sale. - Matchmaking Support: Understand member preferences and help identify their ideal match. - Outreach: Call and connect with high-quality prospects on behalf of the member. - Meeting Coordination: Set up mutually agreed-upon meetings between potential matches. - Renewal & Engagement: Ensure timely renewals and proactively engage throughout the member's journey. - Guidance & Counseling: Guide, counsel, and support members in their search for the perfect match. - Service Excellence: Maintain high service standards, resolve issues in a timely manner, and keep meticulous documentation. - Escalation Management: Handle escalations with grace, maturity, and solutions-focused thinking. - Cultural Sensitivity: Respect diverse traditions, preferences, and cultural nuances in every interaction. - VIP Promise: Always go above and beyond to deliver on the VIP promise for every member. What You Bring to the Table: - Experience: 1+ years in customer service, client servicing, or relationship management. - Passion for Relationships: A natural passion for people, relationships, and making customers smile. - Attention to Detail: Strong attention to detail and excellent organizational skills. - Emotional Intelligence: High emotional intelligence and empathy to understand and connect with members. - Communication Skills: Infinite patience, persuasive communication skills to build trust, and resolve issues. - Language Skills: Clear, confident communication in English and any Indian language. - Self-Motivation: Self-motivated and committed to exceeding customer expectations.

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