15h Left: Community Bulding Associate

3 weeks ago


Chandigarh, India ProofHub Full time

Job Description Key Responsibilities: - Community Engagement: Act as the primary point of contact for community members, responding to questions, comments, and concerns promptly. - Member Support: Assist community members in navigating products, services, or platforms effectively. - Content Moderation: Monitor discussions and content submissions to ensure compliance with community guidelines. - Event Coordination: Help organize and promote community events, webinars, meetups, and other engagement activities. - Feedback Gathering: Collect and consolidate community feedback, communicating insights to relevant teams for improvement. - User Onboarding: Guide new members in becoming active participants and answer their initial questions. - Content Creation: Generate and curate content for newsletters, forums, and social media channels to keep members informed. - Community Growth: Participate in strategies to attract new members and increase community participation. - Data Analysis: Use analytics tools to track engagement and provide actionable insights for improvement. - Documentation: Maintain records of community interactions, feedback, and best practices to enhance management strategies. Qualifications: - Bachelor's degree in a relevant field preferred - Strong interpersonal and communication skills, both written and verbal - Empathetic, patient, and genuinely interested in helping others - Prior experience in community management or customer support is a plus - Familiarity with community engagement tools and platforms (forums, social media) - Ability to work independently and collaboratively - Detail-oriented with strong organizational skills - Tech-savvy and quick to learn new tools and software - Creativity and a passion for building and nurturing online communities


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