Analyst [15h Left]

4 weeks ago


Chandigarh, India eClerx Investments Ltd Full time

Job Description Job Title: BPO Analyst Call/Chat/Email Audit Process Job Summary: We are looking for a detail-oriented and analytical BPO Analyst for the Call/Chat/Email Audit Process. The role involves monitoring and evaluating customer interactions across multiple communication channels to ensure quality, compliance, and excellent customer service. The ideal candidate will provide actionable feedback and recommend process improvements to enhance service efficiency. Key Responsibilities: Quality Audits & Compliance: - Monitor and assess call/chat/email interactions to ensure adherence to company policies, compliance standards, and quality guidelines. - Identify service gaps, communication errors, and training needs to improve overall customer experience. - Ensure agents follow data security, privacy policies, and regulatory guidelines in all customer interactions. Performance Evaluation: - Provide constructive feedback to agents and team leads to enhance service quality. - Identify trends and recurring issues in customer interactions and recommend improvement strategies. Process Optimization & Training Support: - Collaborate with team leadto suggest quality and coaching materials. - Develop and implement best practices for handling customer interactions across voice, chat, and email. - Work on process enhancements to improve efficiency, reduce errors, and enhance customer satisfaction. Required Skills & Qualifications: Education & Experience: - Bachelor's degree in any field. - Excellent verbal and written communication skills. - Strong problem-solving and analytical thinking abilities. - Ability to multitask, work in fast-paced environments, and adapt to evolving business needs. Communication & Attention to Detail:


  • Analyst [15h Left]

    2 weeks ago


    Chandigarh, India eClerx Full time

    Job Description Job Description Job Description: Outbound Voice Analyst We are seeking motivated individuals to join our Outbound Voice Team as Technical Support Agents. In this role, you will be responsible for making outbound calls to customers who have reported technical issues with our products or services. Your primary objective will be to troubleshoot...


  • Chandigarh, India Oceaneering International Full time

    Company Profile Since year 2003 Oceaneering s India Center has been an integral part of operations for Oceaneering s robust product and service offerings across the globe This center caters to diverse business needs from oil and gas field infrastructure subsea robotics to automated material handling logistics Our multidisciplinary team offers a wide spectrum...


  • Chandigarh, India Weekday AI Full time

    This role is for one of the Weekday's clients Salary range: Rs 2400000 - Rs 7500000 (ie INR 24-75 LPA) Min Experience: 3 years Location: Chandigarh, India JobType: full-time We are seeking a highly skilled and motivated Head of Engineering to lead our technology organization and drive innovation across all engineering functions. The ideal candidate will have...

  • Product Manager

    2 weeks ago


    Chandigarh, India Weekday AI Full time

    This role is for one of the Weekday s clients Salary range Rs 2100000 - Rs 7500000 ie INR 21-75 LPA Min Experience 3 years Location Chandigarh India JobType full-time We are seeking an innovative and strategic Product Manager to drive the vision strategy and execution of next-generation AI-driven FinTech products This role sits at the intersection of...


  • Chandigarh, India Designfora Full time

    Company Description We suggest you enter details here. Role Description This is a full-time on-site role for an Architectural Assistant, located in Chandigarh. The Architectural Assistant will support architects by assisting with the creation of architectural drawings, technical drawings, and design plans. Day-to-day tasks may include preparing and refining...


  • Chandigarh, India Sohan Lal (Proprietor of Step forward services) Full time

    Job Description Profile - Production Supervisor Salary - 18K -22K Experience - Minimum 1 Years Qualification - Bsc/Msc/BPharma Location - Derabassi A production supervisor's job description includesoverseeing daily manufacturing operations, managing staff, and ensuring production goals, quality, and safety standards are met. Key responsibilities involve...


  • Chandigarh, India Innovation Technology By Design Full time

    Technical Team Lead Department: Service Delivery Location: Chandigarh, India Work Model: Work from Office (WFO) Shift: 8:00 AM – 5:00 PM EST Lead the Future of Managed Services: Step into a leadership role where technology meets teamwork. At IT By Design, we’re looking for a Technical Team Lead to guide, mentor, and inspire a team of skilled engineers...


  • Chandigarh, India ProofHub Full time

    Job Description Key Responsibilities: - Community Engagement: Act as the primary point of contact for community members, responding to questions, comments, and concerns promptly. - Member Support: Assist community members in navigating products, services, or platforms effectively. - Content Moderation: Monitor discussions and content submissions to ensure...


  • Chandigarh, India Sohan Lal (Proprietor of Step forward services) Full time

    Job Description Profile - Quality Control Officer Required - Male/Female (Both) Experience - 3 To 5 Years Minimum Salary - 25K Location - Panchkula Phase 1 A Quality Control (QC) Officer isresponsible for ensuring products and services meet established quality standards through inspections, testing, and process monitoring.Key duties include verifying raw...


  • Chandigarh, India Talink Full time

    🚀 We're Hiring: Senior Quality Engineer @ Talink Location: Chandigarh, India (preferred) | Remote (India) Type: Full-time | Permanent Talink is a fast-growing tech services company helping global clients across industries—from energy to healthcare—build scalable, secure, and innovative software products. We’re headquartered in Chandigarh with...