Field Service Engineer

Description ROLE TITLE Field Service Engineer FUNCTION Field Service REGION Asia Pacific REPORTING State Service Incharge LOCATION India COMPANY OVERVIEW As a global leader in cash technology solutions we provide the financial retail cash centre and gaming industries with confidence that their cash is protected and always working to help build a stronger business Our cash automation technologies and process engineering services help businesses in more than 100 countries optimize the handling movement and management of cash While we span the globe we personally engage with each customer to address their unique challenges and goals enhancing staff efficiency reducing operating costs and enabling a more rewarding customer experience We offer peace of mind We enable transformation We generate options We empower people We do all this by releasing companies from the burden of cash management putting cash to work and helping customers enhance the value that their staff and facilities add to their business ROLE PURPOSE Field support for the direct installations in the specified region Key Responsibilities Machine installations in the regions allocated by the firm Train end users in banks and financial institutions on the various machine related functionalities Manage SLA Resolve technical issues of the installed units Get the service requests closed in time Carrying out scheduled preventive maintenance Manage MIS service reports Skills Knowledge Expertise EDUCATION AND QUALIFICATIONSEducation Level Diploma in Engineering Freshers Qualifications Up to 2 years experience in the industry REQUIRED SKILLS AND COMPETENCIES Preferably from Banking Automation Background Currency Processing Machines Ability to resolve technical issues Client Interfacing Self motivated and responsible with keen attention to detail Reasonable written and oral skills About GLORY Global Leaders in Customer Experience Automation With a culture rooted in innovation each day Glory s people are transforming our customer s businesses Our automation solutions empower retailers restaurants and financial institutions to save time money and deliver unrivalled customer experiences Publicly listed and proudly international Glory has been a trusted name for over 100 years and a global leader for more than a decade That s a reputation we ve earned by combining our pioneering software and hardware with our dynamic people Because alongside our technology it s our people who are driving our successes Why Join Us Here at Glory our ambitions are as big as yours And that s why we are actively looking to recruit the best of the best Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations That s because every Glory solution is powered by exceptional people like you People with experience skills and dedication Here we prioritise the development and well-being of our people Across vibrant and collaborative workplaces you ll team up with colleagues across the world to deliver remarkable solutions in more than one-hundred countries Looking to make a global impact Join Glory in innovating the future of business transformation Glory Values The Glory Values are our ethos of working together diversity and innovation a practical blueprint of how we work together We live our values wherever we are - with both colleagues and customers Glory Values help us meet new challenges and exceed expectations And they help us further our skills and work with trust and respect Customer Delight We put our customers first Integrity We do the right thing always Innovation We embrace new challenges and share the future Speed We move fast that s how we stay ahead Diversity Respect We value the strength in our differences Teamwork We succeed together