ML Support Engineer II

2 weeks ago

India Amazon Music Full time
Job Description

DESCRIPTION

Amazon's Pricing Team seeks a Support Engineer to maintain platform infrastructure and assist with automation initiatives that impact millions of customers. This role combines software engineering and systems knowledge to support operational efficiency and implement customer-focused solutions. The position requires collaborating with development teams, understanding system architecture, and implementing code solutions to enhance service reliability.

Primary responsibilities include supporting and maintaining Linux environments (RHEL, CentOS, Ubuntu) and assisting with network infrastructure operations. You will help resolve complex operational issues through systematic diagnosis, implement monitoring solutions, and perform infrastructure maintenance. Working alongside development teams, you will support existing software improvements, assist in automating support processes, and maintain system documentation. Additional responsibilities include troubleshooting technical challenges and helping implement scalable solutions to ensure operational stability.

BASIC QUALIFICATIONS

- 2+ years of software development, or 2+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages
- Bachelor's degree
- Experience of network fundamentals (DNS, DHCP, TCP/IP, routing, switching, HTTP)

PREFERRED QUALIFICATIONS

- Experience with AWS, networks and operating systems
- Working knowledge of Linux system administration and good troubleshooting skills at all levels, from application to network to host

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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