Senior Service Manager

3 weeks ago


Gurugram India YES BANK Full time

Job Description Designation: Yes Private Senior Service Manager / (Yes Private Service Delivery Manager) Grade SM/AVP Job Description Roles and Responsibilities: - Tracking and monitoring of Service Requests received across all touch points from Yes Private Clients and ensuring the requests are processed within TAT - Follow up on requests and liaise with resolving units to provide a timely and accurate resolution - Identifying process improvements and ensuring that the improvements are delivered end to end - Experience in handling projects through full life cycle - Utilize industry best practices, techniques, and standards throughout entire project execution - Monitors progress and performance against the project plan. - Identifies, resolves or escalates operational problems and minimize delays - Conducts project meetings and prepares regular reports to communicate the status of the project within the project team. - Measure project performance to identify areas of improvement. - Provide project updates on a consistent basis to various stakeholders about strategy, adjustments and progress. - Be a primary contact for Yes Private Service Managers and Yes Private Relationship Managers in case of queries/ escalations Candidate Requirement - Proactive personality and self- motivator - Minimum 5 years of Banking experience - Excellent analytical skills - Project Management skills



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