Urgent Search Voice process freshers

3 weeks ago

Mumbai, Maharashtra, India Access Healthcare Full time
Job Description

This role is for a Voice Process - Accounts Receivable Client Partner specializing in fresh talent. The primary responsibility is to manage and resolve outstanding claims for US healthcare customers through calling. The ideal candidate will have excellent communication skills, a willingness to learn, and a commitment to accurate documentation and client service.

Responsibilities

- Perform pre-call analysis and check the status of claims by calling payers or using IVR/web portals.
- Maintain adequate documentation on client software to ensure a clear audit trail and facilitate the submission of necessary documents to insurance companies.
- Record after-call actions and conduct post-call analysis for effective claim follow-up.
- Assess and resolve inquiries, requests, and complaints via phone, aiming for first-call resolution.
- Provide accurate information by researching available documentation, including authorizations, medical notes, and Explanation of Benefits (EOBs), prior to making calls.
- Perform basic analysis of accounts receivable (A/R) data to understand reasons for underpayments and denials.

Skills

- Fluent verbal communication abilities and call center expertise.
- Basic working knowledge of computers.
- Ability to learn and adapt to new software and processes.
- Knowledge of healthcare terminology and ICD/CPT codes is a plus.

Qualifications

- Willingness to work continuously in night shifts.
- Prior experience in a medical billing company or with medical billing software is an advantage, but not required, as training will be provided.

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