Al Ghurair

Role Overview We are seeking a confident and empathetic Voice Support Executive to handle our International Voice Process The candidate should possess excellent communication skills in Hindi Urdu and working proficiency in English with the ability to manage customer calls effectively and professionally Shape Key Responsibilities - Handle inbound and outbound customer calls from international customers - Provide accurate information and first-contact resolution for all inquiries - Maintain empathy professionalism and patience throughout every interaction - Document call outcomes feedback and escalations in the CRM system - Meet performance metrics including AHT Quality and CSAT - Follow process guidelines scripts and company policies consistently - Collaborate with internal teams to ensure timely issue closure Shape Requirements Education Minimum Graduate in any discipline Experience Minimum 1 year of experience in Voice-based International Customer Support Language Skills Excellent verbal communication in Hindi Urdu and good command of English Technical Skills Basic computer knowledge and familiarity with call centre tools Strong interpersonal problem-solving and active listening skills Flexibility to work in a 247 rotational shift 5 days working Shape Preferred Skills - Prior experience in International BPO Mobility Telecom E-commerce domains - Customer-first approach and ability to handle pressure or escalations - Team-oriented positive and self-motivated attitude Shape What We Offer - 5 Days Working rotational shifts 247 - Attractive salary incentive structure - Growth-oriented culture with ongoing learning opportunities - Work in a premium international customer support environment in Gurugram ref updazz com