Customer Support Executive

21 hours ago

Gurgaon, Haryana, India Al Ghurair Group Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Role Overview

We are looking for enthusiastic and customer-focused professionals to join our International Chat Support team. The ideal candidate should have exceptional written and verbal English communication skills, the ability to multitask in a fast-paced environment, and a genuine passion for helping customers.

Key Responsibilities

  • Handle customer queries via chat and provide prompt, accurate, and courteous responses.
  • Deliver excellent service experience while maintaining brand tone and professionalism.
  • Identify customer needs and provide appropriate solutions or alternatives.
  • Maintain customer interaction logs and update information accurately in the CRM system.
  • Ensure adherence to quality standards, SLAs, and response accuracy.
  • Collaborate with internal teams for issue resolution when needed.
  • Strive to achieve individual and team performance targets.

Requirements

  • Education: Minimum Graduate in any discipline.
  • Experience: Minimum 1 year of experience in Chat-based International Customer Support.
  • Language Skills: Excellent written and verbal English communication.
  • Technical Skills: Good typing speed and comfort with CRM/ticketing tools.
  • Strong problem-solving, empathy, and time-management skills.
  • Willingness to work in a 247 rotational shift (5 days working).

Preferred Skills

  • Prior experience in E-commerce, Mobility, Telecom, or Global Support processes.
  • Customer-centric attitude and ability to work under pressure.
  • Excellent attention to detail and communication etiquette.

What We Offer

  • 5 Days Working with rotational offs.
  • Dynamic, international work environment.
  • Competitive salary with performance-based incentives.
  • Structured training programs and career growth opportunities.
  • Modern office setup located in Gurugram with employee-friendly facilities.

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