Al Ghurair

Role Overview We are looking for enthusiastic and customer-focused professionals to join our International Chat Support team The ideal candidate should have exceptional written and verbal English communication skills the ability to multitask in a fast-paced environment and a genuine passion for helping customers Shape Key Responsibilities - Handle customer queries via chat and provide prompt accurate and courteous responses - Deliver excellent service experience while maintaining brand tone and professionalism - Identify customer needs and provide appropriate solutions or alternatives - Maintain customer interaction logs and update information accurately in the CRM system - Ensure adherence to quality standards SLAs and response accuracy - Collaborate with internal teams for issue resolution when needed - Strive to achieve individual and team performance targets Shape Requirements Education Minimum Graduate in any discipline Experience Minimum 1 year of experience in Chat-based International Customer Support Language Skills Excellent written and verbal English communication Technical Skills Good typing speed and comfort with CRM ticketing tools - Strong problem-solving empathy and time-management skills - Willingness to work in a 247 rotational shift 5 days working Shape Preferred Skills - Prior experience in E-commerce Mobility Telecom or Global Support processes - Customer-centric attitude and ability to work under pressure - Excellent attention to detail and communication etiquette Shape What We Offer - 5 Days Working with rotational offs - Dynamic international work environment - Competitive salary with performance-based incentives - Structured training programs and career growth opportunities - Modern office setup located in Gurugram with employee-friendly facilities ref updazz com