Experience Design Vice President

5 days ago

Hyderabad, India JP Morgan Chase & Co. Full time

Job Description We have an exciting opportunity for you to shape the future of user experience and drive impactful design solutions. As a Vice President Experience Design in Small Business within the Design and Customer Experience team, you will play a pivotal role in shaping user experiences across Chase for Business web and mobile. You will leverage your expertise in design and research to lead innovative initiatives, collaborate with cross-functional teams, and foster a culture of inclusivity and accessibility. Job responsibilities - Develop and execute design and research strategies for complex projects, ensuring alignment with business objectives and user needs - Lead end-to-end design initiatives, including service flows, wireframes, and prototypes for key product touchpoints - Drive adoption of inclusive design practices and accessibility guidelines, mentoring junior designers and promoting diversity - Collaborate with cross-functional teams to integrate user experience design into product development for seamless solutions - Analyze market trends, user research, and data insights to inform design decisions and optimize experiences - Improve client onboarding, wayfinding, and servicing digital experiences for Chase for Business web and mobile - Present work to product partners and senior stakeholders, clearly explaining design decisions and championing the user perspective Required qualifications, capabilities, and skills - Five years of experience or equivalent expertise in user experience design or similar roles - Ability to create visual representations of user journeys, including storyboarding, wireframes, and prototypes - Experience in inclusive design and accessibility guidelines, incorporating diverse perspectives into solutions - Proven ability to develop experiences that meet or exceed initial proposals, including transformational innovation strategies - Advanced technical literacy, including understanding of client-side technologies, APIs, and microservices - Ability to create visually appealing and functional designs using industry-standard tools such as Figma - Experience in developing customer-centric solutions within complex business domains Preferred qualifications, capabilities, and skills - Design leadership or managerial experience - Service design expertise - Experience with enterprise agility and collaboration across multiple teams - Skilled in structuring and planning design work within cross-functional teams

  • Experience Design Vice President

    5 days ago

    Hyderabad, India JPMorgan Chase & Co. Full time

    We have an exciting opportunity for you to shape the future of user experience and drive impactful design solutions. As a Vice President Experience Design in Small Business within the Design and Customer Experience team, you will play a pivotal role in shaping user experiences across Chase for Business web and mobile. You will leverage your expertise in...

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