Customer Relations

Customer Relations - Checkout Services Co-worker 24 hours 4 Days Contract - Part Time You care about making a positive impact in the world You understand greatness requires thinking differently An inclusive and accepting work environment is important to you A job at IKEA is so much more than home furnishings Together we work to make a better everyday life for the many It s the perfect fit if you want to contribute grow and share Join the team and start a better life for yourself Location Mumbai Navi Employment type Part Time Permanent Department Customer Relations Deadline 2025-09-10 You already applied for this job Candidate profile text - Default language PURPOSE OF THE JOB I ensure our check-out service is fast and efficient for our customers and cost-effective for the IKEA store payment is handled in a reliable efficient accurate and friendly way I always aim to create a positive experience for our customers so they will want to return and shop with us again over time I use the IKEA tools and expertise of my colleagues to support me in achieving this Key responsibilities title A day in your life with us Key responsibilities text Checkouts Services Coworkers 24 hours 4 days Customers - My priority is to ensure my check-out is effectively equipped at all times throughout the day and I am ready and available to help customers when needed I have the knowledge confidence and desire to make customer payment easy I know my levels of authorisation to solve payment problems when they occur and recognise when I need to escalate an issue to someone with higher authorisation I pass on the relevant information for them to deal effectively and efficiently with the customer I offer solutions to frequently asked questions This helps to make a better future shopping experience for everyone I use the till to accurately register products and register payment from customers according to given routines I ensure our store is a safe and secure environment at all times for visitors and colleagues Commercial Busines - I optimise the relationship with our customers when they pay for products in order to drive increased customer satisfaction creating the desire for them to want to return and shop with us over time I do this by understanding the importance of accurate stock inventory and how my own actions impact on this Understanding global solutions tools and working methods and the IKEA Concept and ensuring I use the appropriate manuals and other education tools to support me in maximising our customers shopping experience Contributing to the check-out action plan and taking ownership for my part in its delivery Listening to feedback from customer when given and passing this on to my manager People - I am available to help and support colleagues when needed I work together with other functions to improve the shopping experience for our customers in order to generate more sales I value other colleagues ways of working and I learn from those who work differently to me I pass on my knowledge to colleagues and encourage them to do the same I keep my colleagues informed so that they can perform their roles effectively I am responsible for my own development and look to my manager to support me in improving my competence Financial - I know our check-out action plan and support the goals and targets given to me by my manager which ensures the delivery of our action plan I know our daily and weekly service targets and this drives me to improve our service delivery I have an overview of the store and customer relations action plans and understand how our action plan supports this I understand the impact of my actions on the financial results of my area and know which results I influence over and how to balance this with the needs of my customers I follow cash handling procedures to ensure the security of money handling I look for more effective ways of working to reduce costs Motivation The IKEA values reflect my own values and give me energy I am passionate about growing businesses and people together using the experience and skills of our people in the best way I am driven to exceed my goals I enjoy working in a fast-paced and future-oriented environment I have a desire to learn and want to improve my skills using this to the benefit of IKEA and for growing personally Essentials Face-to-face customer service experience Experience of the checkouts customer relations function is preferred Team vision title About this work area Team vision text At IKEA it s all about our customers and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment We re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers we set up services gather feedback and make things right Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions We re a bunch of people who are truly passionate about people To drive sales growth and sustained long-term profitability by establishing and retaining a life-long relationship with existing and new customers This is achieved by working in partnership with our customers and other functions to secure an easy buying process from home to home and understand and match customers needs and expectations now and in the future Our aim is to motivate our customers to shop with us more frequently because they trust us to make their shopping experiences successful and their visits worthwhile as every customer counts Why you will love us From the deep forests in Sweden we have spread our culture and values around the world At the heart of our offer are our beautiful home-furnishing products and solutions made with care for our planet reaching millions of customers At the heart of our business are our wonderful co-workers representing diversity in all dimensions and passionate for life at home We all contribute with our uniqueness and we want to grow and develop together Our vision to create a better everyday life for the many people inspires and guides us in everything we do This is IKEA What we all have in common Living our values Being your unique self while respecting and including others A passion for home furnishing Performing delivering while learning developing Having fun