Senior Process Manager

2 weeks ago

Nagpur, India Eclerx Services Limited, Mumbai, Maharashtra Full time

- eClerx is looking to hire an experienced professional with 8-12 years of experience. As part of the Voice support process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. - He/she must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyse information and evaluate results to choose best solutions and solve problems. - Prepares performance reports by collecting, analysing, and summarizing data and trends - Ensure Critical Performance Metrics are met consistently - Lead client/vendor reviews/calibrations - Revert to client/vendor queries on routine issues - Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely - Manage multiple teams - Perform audits and quality checks on Team Leads & Floor Supports - Provide feedback to the Team Leads & Floor Supports periodically on their performance - Ensure cross skilling and periodic process re-verification to ensure resource pool - Perform Training Need Identification for teams - Perform Bottom Quartile Management - Ensure directives from senior leadership are percolated and acted upon - Hold periodic meetings, discuss task delegation and review issues - Conduct team huddles and meetings to discuss operational updates - Build team spirit through group sessions, activities, and projects - Focus on retention of staff through career mapping & guiding team members - Advocate and follow organizational policies and procedures - Adhere to the information security requirements - Ensure all client deliverables met within timelines - Ensure productivity/quality enhancement and process meet all metrics - Remediation of any major incident - Manage client MBR/QBR deck, client calls and reviews Minimum Qualifications Graduation in any specialization -Telecom experience preferred -Flexible to work in night shift and rotational week offs -local candidates preferred Contact -Interested candidate can share their resume at-

  • Senior Process Development Engineer

    1 week ago

    Nagpur, Maharashtra, India Varhad Full time

    Company DescriptionAt Varhad, our mission is to restore soil health, produce chemical-free nutritious food, and empower farmers through regenerative agriculture.Role DescriptionThis is a full-time, on-site role for a Senior Process Development Engineer based in Nagpur. The Senior Process Development Engineer will be responsible for developing and optimizing...

  • Product Manager Senior

    1 week ago

    nagpur, India Regal Rexnord Full time

    Senior Product Manager; Product Management - Conveying Solutions The Senior Product Manager Leader will be responsible for driving strategic simplification of the Conveyance product portfolio using the Regal Rexnord 80/20 framework, maintaining service level agreement (SLA) metrics and standard processes, and leading market and competitive intelligence...

  • Senior Business Operations Manager

    1 week ago

    nagpur, India beBeeOperations Full time

    Job Title: Senior Business Operations ManagerDescription:This senior-level role is responsible for managing and maintaining the system integrity, optimizing business processes, and driving automation and reporting improvements across Oracle FCCS and Workday Adaptive Planning.Key Responsibilities:Adaptive Planning: Configure Adaptive models, manage Data...

  • Senior Portfolio Manager

    1 week ago

    nagpur, India beBeeProjectManagement Full time

    Project Management OfficerThis role involves leading a project management office, overseeing multiple initiatives, and driving strategic reporting. We are seeking an experienced professional to join our team in this challenging position.Drive Governance and Strategic Reporting: Manage portfolio governance frameworks, ensuring compliance across all projects...

  • Senior Financial Management Professional

    7 days ago

    nagpur, India beBeeDirector Full time

    A fast-growing, international financial management services firm is seeking an experienced Financial Director to lead the end-to-end financial function for clients across the US, UK, and Canada. This role requires strong global accounting exposure and the ability to operate independently in a dynamic environment.Manage full-cycle accounting, reporting, and...

  • Senior Manager

    4 days ago

    Nagpur, Maharashtra, India StaffLink Express Full time ₹ 10,80,000 - ₹ 24,00,000 per year

    Role Name: Senior Manager – Back Office OperationsBusiness Unit: BPS – InsurancePreferred Experience Range: 14+ years (Band 6 ) On Paper's neededDomain Expertise: Life and Pension (any insurance would do )Location: NagpurShift: Comfortable 24*7 shift .Grade: BPO 6Salary: up to 20 LPASKILLS REQUIRED:• Experience in Client-facing projects in a consulting...

  • US Senior Recruiter

    2 weeks ago

    Nagpur, India PSG Global Solutions Full time

    US Senior Recruiter - Voice Process Night Shift (Immediate Joiners) Job Description - Location: Baner, Pune - Work Mode: Work From Office - India Night Shift - Working Days: Monday to Friday (5 days) We're seeking a US Senior Recruiter - Voice Process with proven full-cycle recruiting experience in either an agency or corporate environment. The ideal...

  • Compliance and Process Manager for one of the leading Data Center

    2 weeks ago

    Nagpur, India Acme Services Full time

    Years of Experience: 10+ Years Location: Turbhe, Navi Mumbai. Responsibilities - Process Optimization: - Design, document, and implement standardized processes for datacenter operations, including incident management, change management, and operational workflows. - Identify opportunities for process improvements to enhance efficiency, scalability, and...

  • Senior Operations Manager

    1 week ago

    nagpur, India beBeeProjectManagement Full time

    Job Title: Senior Operations ManagerThis is a dynamic role that will be responsible for managing all aspects of project operations.

  • Chief Process Excellence Officer

    1 week ago

    nagpur, India beBeeprocessexcellence Full time

    Our organization is seeking a high-caliber leader to spearhead our process excellence initiatives. The ideal candidate will be responsible for driving cross-functional process improvement projects across the business.Key Responsibilities:Process Improvement Leadership: Develop and execute comprehensive process improvement strategies that enhance operational...