Service Desk Analyst
1 week ago
WE ARE HIRING A SERVICE DESK ANALYST Ever opened a new bank account and got a weekend away Spent on fashion and received a personal styling session Picked up groceries and walked away with cinema tickets If so you ve probably experienced a TLC Worldwide campaign - without even knowing it At TLC we help the world s biggest brands drive customer acquisition loyalty and engagement with emotionally engaging experience-led rewards From global banks to high street retailers our programs are designed shift behaviour boost ROI and build genuine brand love - at the fraction of the cost of discounting and cash offers Backed by COSMOS our all-in-one program platform we deliver personalised campaigns at scale with live data smart insights and seamless customer journeys We ve spent 30 years mastering what moves customers combining deep consumer insight a global network of 100 000 rewards and a unique ability to drive measurable ROI for brands We re 400 people strong across 15 global hubs A collective of marketers creatives and strategists who care about doing great work - and having fun while we do it We celebrate bold thinking empower growth and champion the kind of culture that helps people thrive Here are a few things that we ve got to offer Dynamic collaborative team in a creative environment with exposure to global clients colleagues - Weekly webinars to support your development through our People Academy Annual TLC Wellness Week and programmes throughout the year TLC Culture Club - including seasonal social events tasty lunches more TLC Gives Back - volunteering opportunities including off site visits and volunteering leave TLC Rise - supporting and empowering women into leadership roles Frankies - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits TLC Owner s Club - Everyone that is part of the TLC experience contributes to our success which is why we all own a piece of TLC as part of our share holder scheme What you ll be doing Be the first line of defence for IT issues managing our service desk like a pro Set up and manage user accounts laptops and printers Administer DNS using GoDaddy and manage Zendesk campaigns Support our remote teams with meeting room technology Troubleshoot Dynamics 365 and assist with various IT projects Learn and master our in-house developed platform Who we re looking for Some experience as a 1st 2nd line IT Support Analyst Expertise in Windows 10 11 Microsoft 365 and Dynamics 365 Knowledge of Microsoft Endpoint Manager Intune Active Directory and Azure AD Experience with Apple Remote Desktop JAMF and Zendesk administration Excellent problem-solving skills and the ability to document your work clearly Strong communication skills including working with non-native English speakers A proactive mindset and the ability to identify root causes and propose solutions Recent graduates with relevant skills and certifications are encouraged to apply Microsoft and Apple certifications desirable Microsoft Azure Fundamentals AZ-900 or Microsoft 365 Fundamentals MS-900 desirable Being a people-led business we hire upon values and believe that our people are what make the beloved TLC culture so unique At TLC we aim to create a world within the world that is free from prejudice bias and inequity A world where diversity is valued and celebrated and where we work hard to ensure all our wonderful people are given equal opportunity to succeed If you re excited by everything we ve told you then it s time to apply
-
Service Desk Analyst
5 days ago
bangalore, India CBTS Full timeJob Opportunity: Service Desk Analyst (Fresher) Company: CBTS Location: Chennai (Work from Office) Shift: 24x7 Rotational Kickstart your career with CBTS! We are looking for enthusiastic freshers to join our team as Service Desk Analysts . Responsibilities Analyze and evaluate software and IT systems. Respond to IT queries from clients and staff (in person,...
-
Service Desk
5 days ago
Bengaluru, Karnataka, India CSC (Corporation Service Company) Full time**Role: Associate Service Desk Analyst** **Location: Bangalore** **Schedule: Rotational** **Working Model: Hybrid** **Introduction**: The primary role of this position is to service the IT support needs of our end-users and clients in a demanding and result-oriented environment. You will be responsible for providing both onsite and remote support. This...
-
It Service Desk Associate Manager
2 weeks ago
Bangalore, Karnataka, India Arrow Electronics Full timePosition IT Service Desk Associate Manager IT Service Desk Associate Manager What You ll Be Doing A Tier 1 Service Desk Analyst typically takes the initial inquiry and manages relatively simple hardware software or network issues As Service desk analyst you would be monitoring the Infrastructure events alerts and alerting the technical teams As Service desk...
-
Service Desk Lead
5 days ago
bangalore, India Relevance Lab Full timeThe Service Desk Lead for the Carne Project will be responsible for overseeing the daily operations of the service desk, ensuring that IT support services are delivered efficiently and effectively. This role involves managing a team of service desk analysts, providing technical guidance, and ensuring adherence to service level agreements (SLAs). The ideal...
-
Service Desk Lead
4 days ago
bangalore, India Relevance Lab Full timeThe Service Desk Lead for the Carne Project will be responsible for overseeing the daily operations of the service desk, ensuring that IT support services are delivered efficiently and effectively. This role involves managing a team of service desk analysts, providing technical guidance, and ensuring adherence to service level agreements (SLAs). The ideal...
-
Service Desk Analyst L1
4 days ago
Bangalore, Karnataka, India Wipro Full timeWe use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as...
-
Service Desk Analyst L2
4 days ago
Bangalore, Karnataka, India Wipro Full timeWe use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as...
-
IT Service Desk Analyst I
1 day ago
IN-KA-Bangalore, India (SKAV Seethalakshmi) GESC Arrow Electronics Full timePosition:IT Service Desk Analyst IJob Description:Principal AccountabilitiesService Desk Analysts are on the frontline of customer support. They are focused on helping to resolve technical issues end users encounter,or connecting those users with more intensive IT support, when needed.A Tier 1 Service Desk Analyst typically handles initial inquiries and...
-
Service Desk Lead
2 weeks ago
bangalore, India HCLTech Full timeDear Candidate, We have opening for “Service Desk L2 Lead ” role at HCLTech, Nagpur . Please see the below job description and revert with your updated CV in case you find it suitable. GRADE/ ROLE/ SALARY – As per relevant experience and last drawn CTC. To be discussed during the interview. JOB DESCRIPTION: Analyst would be responsible for handling L2...
-
Service Desk Team Lead
3 weeks ago
Bangalore, Karnataka, India Version 1 Full timeCompany Description Version 1 are a true global leader in business transformation For nearly three decades we have been strategically partnering with customers to go beyond expectations through the power of cutting-edge technology and expert teams Our deep expertise in cloud data and AI application modernisation and service delivery management has redefined...
