Associate Director, Service Management

Job description Some careers shine brighter than others If you re looking for a career that will help you stand out join HSBC and fulfil your potential Whether you want a career that could take you to the top or simply take you in an exciting new direction HSBC offers opportunities support and rewards that will take you further HSBC is one of the largest banking and financial services organisations in the world with operations in 64 countries and territories We aim to be where the growth is enabling businesses to thrive and economies to prosper and ultimately helping people to fulfil their hopes and realise their ambitions We are currently seeking an experienced professional to join our team in the role of Sr Associate Director Service Management In this role you will Define and implement enterprise-wide technology resilience strategies that align with business objectives and regulatory requirements Develop risk-based resilience roadmaps for IT services applications and infrastructure prioritizing areas with the highest business impact Establish a Resilience-by-Design approach embedding resilience into architecture development and operational processes Lead cross-functional resilience governance initiatives ensuring clear roles responsibilities and accountability across IT and business teams Drive the adoption of proactive resilience engineering practices including chaos engineering fault tolerance and self-healing architectures Ensure alignment between resilience cybersecurity and operational risk management frameworks to create a unified resilience approach Map end-to-end business service chains to identify critical technology dependencies failure points and cascading risks Conduct business impact analyses BIA to assess the resilience of IT services supporting key business functions Work with enterprise architects to evaluate technology stacks integration points and dependencies affecting resilience Design alternative workflows redundancy mechanisms and failover strategies to reduce service downtime Partner with third-party vendors and cloud service providers to assess resilience capabilities and ensure compliance with resilience standards Apply Failure Mode and Effects Analysis FMEA to systematically identify analyze and mitigate potential failures across IT systems and business processes Assess risks based on Severity S Occurrence O and Detection D calculating Risk Priority Numbers RPN to prioritize mitigation efforts Collaborate with IT engineering and operations teams to implement failure prevention measures rapid detection and automated recovery mechanisms Use predictive analytics and continuous monitoring to detect early warning signs of system failures and minimize business impact Ensure compliance with operational resilience regulations such as DORA Digital Operational Resilience Act FCA PRA Operational Resilience Basel III NIST ISO 22301 FFIEC GDPR Develop resilience compliance roadmaps ensuring that technology and business services meet evolving regulatory expectations Define and track resilience Key Risk Indicators KRIs and Key Performance Indicators KPIs to measure effectiveness and report to senior leadership Partner with risk compliance and audit teams to prepare for regulatory reviews and demonstrate resilience capabilities Provide Board and executive-level reporting on technology resilience risks challenges and strategic initiatives Requirements To be successful in this role you should meet the following requirements Enterprise Architecture Resilience TOGAF cloud-native resilience patterns event-driven architectures Technology Risk Resilience Frameworks Failure Mode Effects Analysis FMEA Resilient IT Cloud Architectures Active-active active-passive failover circuit breaker patterns eventual consistency Business Service Chain Mapping Dependency analysis for operational resilience Regulatory Compliance DORA FCA PRA FFIEC GDPR Basel III operational resilience standards Strong stakeholder engagement across technology risk compliance and business teams Ability to translate complex resilience requirements into actionable technical strategies Problem-solving mindset with experience in managing high-impact technology incidents Strategic thinking to align resilience initiatives with business goals You ll achieve more when you join HSBC www hsbc com careers HSBC is committed to building a culture where all employees are valued respected and opinions count We take pride in providing a workplace that fosters continuous professional development flexible working and opportunities to grow within an inclusive and diverse environment Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement which is available on our website Issued by - HSBC Software Development India