Team Manager/Assistant Manager

4 days ago

Mumbai, India Edwise International LLP s Full time

We are looking for Team Manager/Assistant Manager (Telecalling) @ Santacruz (Mumbai). Please find the details below. If interested, please mail your resume on call on 9833194413

About us:

- Edwise, Indias Leading Overseas Education Consultancy since 1991, provides information regarding higher education in various countries such as UK, USA, Canada, Australia, New Zealand, Singapore, Ireland, France, Germany, Dubai, Switzerland, Malaysia and many more. Representing over 725 universities across 16 countries.

- Edwise is the one stop solution for all your international study needs. Providing free counselling since 29 years. Edwise also offers various students quality services such as aptitude testing, course and university selection, streamlined application process guidance and assistance, admission assistance, visa guidance, accommodation assistance, test prep for IELTS, TOEFL, PTE, GMAT, GRE, SAT and ACT.

- We also provide bank loan assistance, travel assistance, foreign exchange assistance, medical and travel insurance. Currently, Edwise have 24 branches across India. The team of professionals at Edwise sum up to over 450 individuals across various departments.

Please visit our website URL : www.edwiseinternational.com

Team Manager/Assistant Manager - Telecalling

Candidate Profile:

- Graduates with excellent communication

- Overall 10+ years of work experience

- 2-5 years of experience as into team handling role in customer service

- Monitor team performance, productivity

- Female candidates ONLY

Job Description:

- Lead and oversee the Telesales division

- Drive and manage the telesales model of the function

- Will be responsible for managing the team and handling outbound calls, Inbound calls and other related processes

- Training and driving the team to achieve desired results

- Conduct performance evaluations that are timely and constructive

- Collaborate with business heads to establish sales goals and to develop scripts for use by the telemarketing team

- Audit and review phone calls to ensure quality service and compliance with applicable policies and best practices

- Measure team performance; communicate goals and quotas to team; and encourage and motivate telemarketers as they work toward reaching their goals

- Develop company systems for customer interaction and response and control the implementation process

- Maintains and improves department operations by monitoring system performance and identifying and resolving problems

- Designing business MIS to and executing processes to improve efficiencies Compile and present weekly and monthly sales reports

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