Product Support Executive

3 weeks ago

Bengaluru, Karnataka, India CIEL HR Full time

About the teamThe new initiatives team within product support provide L1 debugging support for technical issues from products systems belonging to other service lines like Meat Genie Alcohol The team is also dedicated to the vision of ensuring that the end customer makes full use of the products The team is also built with the focus of ensuring the launch distribution Scalability of products happen at an efficient and fast pace About the RoleAs an integral part of the New Initiatives Team the candidate would be responsible for providing tech support to MIM Master Inventory Management suite of products The candidate should have a structured approach towards problem solving System thinking and Empathy towards the end users He She should be consistently providing solutions to improve the experience of our products and dependent cross functions Operations Business POD teams This role requires intense collaboration with the engineering and product team so that they are on top of the issues that are being raised from the respective products Also with the strong product lineup that MIM is set to launch the candidate will be required to perform real-time configurations to ensure our Products run on full effectiveness What youll doResponds timely to real-time tickets and prompt delivery of requests within company procedural guidelines to meet the Product support SOPs Ensuring SOP and easy read documentations are prepared for MIM Products Launched Coordinate with Engineers on a regular basis to either keep track resolve issues or get downloads to some of their tools platforms to ensure we perform basic level debugging which they used to do Ensuring that he she is aware of the hows and whys of the Product to ensure proper support is given at an L1 level Act as a knowledge repository for the products he she is handling Manage and process various requests received from stakeholders and get them processed within the given timeline and maintain compliance and TAT Acknowledge stakeholders prompting and politely responding to their inquiries and helping them Work with data-driven tools platforms to fulfill the requests received Ensure frequent capacity building and orientation activities are done with other team members What you xe2x80x98ll need What we look forExcellent Data Skills with relevant SQL Expertise Excellent Communication Skills both verbal and written since our primary stakeholders are Product Managers Engineering Teams and Business Teams Strong interest in picking up new skills and learning technology oriented tools like Github etc Strong consumer-centricity and empathy Never hesitating in rolling up their sleeves and addressing something hands-on Quick learner with attention to detail and adherence to timelines A flexible schedule that allows you to support our teams when needed Educational Work Experience ExpectationGraduation Degree Tech based experience Mid to High level experience in MS Office SQL Verbal and Written Communications Min 1 to 2 Years of Work Experience Additional RequirementsAvailability on Weekends as per rosteringWorking on Public Holidays as required

  • Product Support Executive

    4 weeks ago

    Bengaluru, Karnataka, India CIEL HR Full time

    Engage in manual annotation of restaurant item information Ensure all information is accurate and ready to feed into production Revise the annotated data as specified by Engineering Product team Strict adherence to deadlines with understanding work productivity and efficiency without compromising on the output quality The executive will be working on...

  • FIS Quantum/Echos Production Support Service Engineer

    1 day ago

    Bengaluru, Karnataka, India TRDFIN Support Services Pvt Ltd Full time

    Role Overview: We are seeking an experienced FIS Quantum/Echos Production Support Service Engineer to provide end-to-end support for our treasury management systems, ensuring smooth technical operations, governance, and compliance in line with business needs. Key Responsibilities: Financial Systems Support Provide complete support for FIS Quantum and...

  • Product Support

    4 weeks ago

    Bengaluru, Karnataka, India ITILITE Full time

    Company Overview: is a leading global brand in the Business Travel, Expense & Cards Management space. Our mission is to help companies simplify their travel and expense processes, making it an enjoyable experience for employees.We operate on a B2 B Saa S model, with a strong presence in India and the USA, serving over 500 customers. We are a Series C funded...

  • Product Support

    4 weeks ago

    Bengaluru, Karnataka, India ITILITE Full time

    Company Overview:ITILITE is a leading global brand in the Business Travel, Expense & Cards Management space.Our mission is to help companies simplify their travel and expense processes, making it an enjoyable experience for employees. We operate on a B2B SaaS model, with a strong presence in India and the USA, serving over 500 customers.We are a Series C...

  • Product Support

    2 days ago

    Bengaluru, Karnataka, India HSBC Full time

    Job DescriptionJob descriptionSome careers have more impact than others.If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is,...

  • Oracle Revenue Management Production Support Service Engineer

    3 weeks ago

    Bengaluru, Karnataka, India TRDFIN Support Services Pvt Ltd Full time

    We are seeking an experienced Oracle Revenue Management Production Support Service Engineer to deliver L1/L2 support for Oracle Cloud Revenue Management, Receivables, and Intercompany modules. This role involves troubleshooting, system optimization, compliance reporting, and close coordination with finance, accounting, and tax teams to ensure seamless...

  • Oracle Revenue Management Production Support Service Engineer

    2 weeks ago

    Bengaluru, Karnataka, India TRDFIN Support Services Pvt Ltd Full time

    We are seeking an experienced Oracle Revenue Management Production Support Service Engineer to deliver L1/L2 support for Oracle Cloud Revenue Management, Receivables, and Intercompany modules. This role involves troubleshooting, system optimization, compliance reporting, and close coordination with finance, accounting, and tax teams to ensure seamless...

  • Production Support

    3 weeks ago

    Bengaluru, Karnataka, India Crescendo Global Full time

    Production Support - 8 Years - Bengaluru Pune Hybrid We are hiring an experienced Team Manager with strong expertise in Application Maintenance Support and ITIL-based processes This role is ideal for a tech-savvy leader with a track record of driving service excellence in a 24x7 support environment Location Bengaluru Pune Hybrid Experience 8 ...

  • Key Product Support Professional

    3 days ago

    Bengaluru, Karnataka, India beBeeOperational Full time US$ 70,000 - US$ 90,000

    Product Operations Specialist Job DescriptionThe role of Product Operations Specialist is critical in managing the operational tasks that are essential to product lifecycle management, marketing activities, data analysis, and feedback assessment.This position plays a key role in executing operational tasks that support product teams globally. Key...

  • Production support

    3 weeks ago

    Bengaluru, Karnataka, India Unitforce Technologies Consulting Full time

    Job Description- Job DescriptionL2 production support experience, with knowledge on SQL, Unix, Unix Shell Scripting, Splunk, Service now - these skills are mandatory.- Good to have skills ITL and SRE, Azure cloud added advantage, Talent should possess Banking and investment domain experience.- Strong Communication and analytical ability, flexible for