Oracle Revenue Management Production Support Service Engineer

We are seeking an experienced Oracle Revenue Management Production Support Service Engineer to deliver L1/L2 support for Oracle Cloud Revenue Management, Receivables, and Intercompany modules. This role involves troubleshooting, system optimization, compliance reporting, and close coordination with finance, accounting, and tax teams to ensure seamless revenue operations.

Roles and Responsibilities:

- Revenue Recognition & Compliance
- Support ASC 606/IFRS 15 revenue recognition principles in production systems
- Troubleshoot and maintain Revenue Contracts, Performance Obligations, and Standalone Selling Price (SSP) calculations
- Resolve issues with Revenue Deferrals, Revenue Allocations, and Adjustments
- Ensure revenue compliance through Multi-Currency and Multi-GAAP Reporting
- Assist with Deferred Revenue and Unbilled Revenue Accruals processing
- Receive, analyze, and prioritize related support tickets
- Provide timely solutions to users
- Document resolution steps and knowledge base articles
- Support system upgrades and patches
- Monitor system performances and recommend improvements

I. Receivables & Invoicing Support

- Troubleshoot Customer Invoicing, Credit Memos, and Adjustments
- Support Auto Invoice for importing transactions from external systems
- Resolve issues with Receipts Processing (Manual & Automatic), Lockbox, and Payment Matching
- Maintain Collections, Aging Reports, and Dunning Processes
- Ensure accurate Tax Calculation on AR Transactions, including integration with Vertex or Oracle Tax
- Intercompany Process Support
- Maintain Intercompany Revenue Recognition and Transfer Pricing Rules
- Support Intercompany Invoicing between business units using Oracle Cloud Intercompany
- Ensure Intercompany Netting of payables and receivables using Oracle Cloud Payables (AP) and Oracle Cloud Receivables (AR)
- Troubleshoot Intercompany Balancing Rules and Eliminations for accurate financial reporting
- Accounting & Period Close Support
- Reconcile AR Subledger with General Ledger (GL)
- Support period-end revenue recognition and receivables close processes
- Validate revenue and intercompany accounting follows IFRS, GAAP, and tax requirements

II. Technical Support

- Write and debug SQL queries for revenue contracts, AR transactions, intercompany transactions, and payment applications
- Troubleshoot Auto Invoice errors, revenue allocations, and discrepancies in accounting entries
- Support Revenue Management integrations with Supply Chain Financial
- Orchestration, Order Management, Projects, Contracts, and Intercompany
- Debug Receivables and Payables integrations with Billing Tax Engines, and Oracle Cloud Intercompany
- Work with REST/SOAP APIs for importing revenue contracts, invoices, intercompany transactions, and payments
- Support FBDI/ADFDI to load bulk revenue, AR, and intercompany transactions
- Identify and resolve slow Auto Accounting, Intercompany Processing, and Revenue Recognition Jobs
- Optimize large transaction processing for high-volume intercompany environments
- Compliance, Audit & Reporting
- Support tax audits on revenue transactions, intercompany transactions, and customer payments
- Assist with SOX Audits, ensuring approvals, controls, and documentation are maintained
- Prepare Revenue Recognition Reports, Deferred Revenue Reports, Intercompany
- Netting Reports, and Receivables Aging Reports

III. Operational Support

- Utilize Oracle Support (MOS - My Oracle Support)
- Create and manage Service Requests (SRs) for revenue, intercompany, and AR-related issues
- Access Oracle Knowledge Base, Release Notes, and Patches regularly
- Test and coordinate testing for quarterly Oracle Cloud updates
- Validate changes in Revenue Recognition Rules, Intercompany Rules, SSP, and Auto Invoice configurations before deployment
- Assist finance, accounting, and tax teams with revenue, intercompany, and AR-related queries
- Document SOPs for Revenue Processing, Intercompany Netting, Invoice Adjustments, and Collections handling.

Qualifications & Experience

- Bachelor's degree in Computer Science, IT, Accounting, or related field (preferred).
- 6+ years' experience with Oracle Cloud Revenue Management, Receivables, and Intercompany.
- Strong knowledge of ASC 606/IFRS 15 principles.
- Proficiency in SQL, FBDI/ADFDI, and financial module integrations.
- Familiarity with SOX compliance requirements.
- Strong problem-solving, documentation, and communication skills.

Location: Bangalore, India (Onsite)

Salary: As per market standards (Negotiable)

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