Oracle Revenue Management Support Service Engineer

Oracle Revenue Management Production Support Service Engineer

Position Overview :

We are seeking a skilled Service Engineer to provide comprehensive production support for Oracle Revenue Management, Receivables, and Intercompany processes. This role requires both financial accounting expertise and technical troubleshooting capabilities to ensure revenue recognition compliance and seamless system operations.

Key Responsibilities :

Revenue Recognition & Compliance :

- Support ASC 606/IFRS 15 revenue recognition principles in production systems

- Troubleshoot and maintain Revenue Contracts, Performance Obligations, and Standalone Selling Price (SSP) calculations

- Resolve issues with Revenue Deferrals, Revenue Allocations, and Adjustments

- Ensure revenue compliance through Multi-Currency and Multi-GAAP Reporting

- Assist with Deferred Revenue and Unbilled Revenue Accruals processing

- Receive, analyze, and prioritize related support tickets

- Provide timely solutions to users

- Document resolution steps and knowledge base articles

- Support system upgrades and patches

- Monitor system performances and recommend improvements

Receivables & Invoicing Support :

- Troubleshoot Customer Invoicing, Credit Memos, and Adjustments

- Support AutoInvoice for importing transactions from external systems

- Resolve issues with Receipts Processing (Manual & Automatic), Lockbox, and Payment Matching

- Maintain Collections, Aging Reports, and Dunning Processes

- Ensure accurate Tax Calculation on AR Transactions, including integration with
Vertex or Oracle Tax

Intercompany Process Support :

- Maintain Intercompany Revenue Recognition and Transfer Pricing Rules

- Support Intercompany Invoicing between business units using Oracle Cloud Intercompany

- Ensure Intercompany Netting of payables and receivables using Oracle Cloud Payables (AP) and Oracle Cloud Receivables (AR)

- Troubleshoot Intercompany Balancing Rules and Eliminations for accurate financial reporting

Accounting & Period Close Support :

- Reconcile AR Subledger with General Ledger (GL)

- Support period-end revenue recognition and receivables close processes

- Validate revenue and intercompany accounting follows IFRS, GAAP, and tax requirements

- Technical Support :

- Write and debug SQL queries for revenue contracts, AR transactions, intercompany
transactions, and payment applications

- Troubleshoot AutoInvoice errors, revenue allocations, and discrepancies in
accounting entries

- Support Revenue Management integrations with Supply Chain Financial
Orchestration, Order Management, Projects, Contracts, and Intercompany

- Debug Receivables and Payables integrations with Billing Tax Engines, and Oracle Cloud Intercompany

- Work with REST/SOAP APIs for importing revenue contracts, invoices, intercompany transactions, and payments

- Support FBDI/ADFdi to load bulk revenue, AR, and intercompany transactions

- Identify and resolve slow AutoAccounting, Intercompany Processing, and Revenue Recognition Jobs

- Optimize large transaction processing for high-volume intercompany environments

Compliance, Audit & Reporting :

- Support tax audits on revenue transactions, intercompany transactions, and
customer payments

- Assist with SOX Audits, ensuring approvals, controls, and documentation are
maintained

- Prepare Revenue Recognition Reports, Deferred Revenue Reports, Intercompany
Netting Reports, and Receivables Aging Reports

Operational Support :

- Utilize Oracle Support (MOS - My Oracle Support)

- Create and manage Service Requests (SRs) for revenue, intercompany, and AR-related issues

- Access Oracle Knowledge Base, Release Notes, and Patches regularly

- Test and coordinate testing for quarterly Oracle Cloud updates

- Validate changes in Revenue Recognition Rules, Intercompany Rules, SSP, and AutoInvoice configurations before deployment

- Assist finance, accounting, and tax teams with revenue, intercompany, and AR-related queries

- Document SOPs for Revenue Processing, Intercompany Netting, Invoice Adjustments, and Collections handling

Required Qualifications :

- Strong understanding of ASC 606/IFRS 15 revenue recognition principles

- 5+ Experience with Oracle Cloud Revenue Management, Receivables, and Intercompany modules

- Knowledge of AutoInvoice, Payment Processing, and Collections functionality

- Proficiency in SQL and data analysis for troubleshooting financial issues

- Experience with FBDI/ADFdi for data imports and updates

- Understanding of period close processes for revenue and receivables

- Familiarity with SOX compliance requirements for revenue processes

- Experience troubleshooting integrations between financial modules

- Strong problem-solving skills for complex accounting issues

- Ability to document technical solutions and support end-users effectively

This position requires a blend of revenue recognition expertise and technical troubleshooting skills to maintain critical financial systems and ensure compliance with accounting standards.