Production Support

4 days ago


Bangalore Karnataka, India Crescendo Global Full time

Production Support - 8 Years - Bengaluru Pune Hybrid We are hiring an experienced Team Manager with strong expertise in Application Maintenance Support and ITIL-based processes This role is ideal for a tech-savvy leader with a track record of driving service excellence in a 24x7 support environment Location Bengaluru Pune Hybrid Experience 8 Years Work Timing Should be open to 24x7 support environment Notice Period Immediate to 30 days preferred Your Future Role Manage end-to-end application maintenance and support for global clients Own SLA adherence incident management and operations governance Oversee project resource planning and benefit tracking across production support Drive ITIL-based process optimization and 24x7 technical operations Collaborate with stakeholders to implement service improvement plans Deliver service level dashboards and compliance reports regularly Guide cross-functional integration of technical and business processes What You Bring Strong knowledge of Application Support Change Management ITIL processes Hands-on experience in Power Apps Power Automate and dashboard reporting Understanding of contract SLA management and vendor governance Excellent communication analytical thinking and stakeholder management Experience working with onshore captive clients and offshore teams Background in the insurance industry is a strong plus Ability to make quick strategic decisions in high-pressure situations What s in it for you Be part of a global operations environment serving enterprise clients Opportunity to lead high-impact IT support initiatives across geographies Hybrid work setup with strong focus on leadership development Work culture focused on inclusion collaboration and innovation



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