Customer Operations Specialist
5 days ago
Company Description QuestionPro is a leading provider of online survey software with over 2.5 million users across 40 countries. Our platform includes tools for survey creation, distribution, analysis, polling, mobile research, and data visualization. Trusted by Fortune 100 companies, academic institutions, small businesses, and individual researchers, we have been delivering reliable and innovative technology for over ten years. Learn more at www.questionpro.com. Role Description This is a full-time on-site role for a Customer Operations Specialist located in Porvorim. The Customer Operations Specialist will be responsible for delivering outstanding sales support and ensuring HubSpot hygiene. Daily tasks include auditing the HubSpot process, resolving issues, and enhancing the overall customer experience. This role requires a blend of strong analytical, communication, and problem-solving skills to drive improvements in both HubSpot SOPs and operational efficiency. Key Responsibilities - Office Administration: Oversee and manage day-to-day office administrative operations to ensure a smooth and efficient work environment. - CRM & Auditing: Utilize CRM tools to monitor and audit customer interactions, ensuring CRM hygiene and compliance with company standards and identifying areas for improvement. - Customer Experience Analysis: Actively analyze customer feedback and data to measure and improve Customer Satisfaction (CSAT) and overall Customer Experience (CX). - Reporting & Analytics: Develop and maintain reports and dashboards to track key performance indicators. Use your strong analytical skills to provide actionable insights to management. - Problem-Solving: Identify operational bottlenecks and customer pain points, and collaborate with cross-functional teams to implement effective solutions. - Collaboration: Work both independently and as a part of a team to achieve departmental goals and contribute to a positive team culture. - Qualifications and Skills - Bachelor's degree in BCA, MCA, engineering, or a related field. - Proven experience in office operations. - Familiarity with CRM tools (e.g., HubSpot) and auditing procedures. - Excellent communication (both written and verbal) and interpersonal skills. - Aptitude for problem-solving with a customer-centric mindset.
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Customer Relationship Management Manager
3 weeks ago
Panaji, India Self-employed Full timeEmployment Type: [Full-time / Part-time / Contract] Company Overview: Our organization is committed to delivering exceptional customer experiences and fostering lasting relationships with our clients. We aim to drive growth through tailored customer engagement strategies, utilizing cutting-edge CRM tools and analytics. Role Summary: We are looking for an...
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Operations Associate
2 weeks ago
Panaji, India 91 Springboard Business Hub Private Limited Full timeOperations Associate - Registered Office **Group Company**: 91 Springboard Business Hub Private Limited **Designation**: Operations Associate - Registered Office (DES345) **Office Location**: 18th June Road, Panjim **Position description**: **About the Role** Registered Office Plan is one of the major products that 91springboard offers to our customers....
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Customer Support Executive
6 days ago
Panaji, India 91HR Full timeJob Title: Operations Executive Department: Documentation/Customer Support/live Chat Work Days: Monday to Friday (Saturday - Sunday Off) Shift(Rotational): Shift 1: 9:00AM - 6:00PM & Shift 2: 10:30am to 7:30pm Other Shift: 1pm to 10pm, 2pm to 11pm, 3pm to 12am, 4:pm to 1am, 5pm to 2am (Shifts will change on a monthly basis and there will be night...
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Customer Support Executive
1 day ago
Panaji, India The Stack Full timeCustomer Support Executive Location: Goa (Full-time, In-office) Company: The Stack About The Stack The Stack is a venture backed efficacy-driven wellness brand built on clinical science, transparency, and global quality standards. We serve a discerning customer base that values credibility, clarity, and premium execution. As we scale, we are looking for...
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Customer Service Executive
2 weeks ago
Panaji, India 91HR Full time**Job position: Operations Executive - Chat Process (Rotational UK/US Shift)** Location: Panjim and North Goa (Freshers Welcome) Are you ready to embark on an exciting career in the dynamic world of chat support? Here's your chance to join our team as an Operations Executive, handling chat processes in a rotational UK shift. We welcome freshers from...
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Customer Relationship Management Manager
2 weeks ago
Panaji, India ALYF Full timeCompany: ALYF Job Location : Goa Job Type : Full Time Designation : CRM Manager /CRM Executive Salary : 3-10 P.A. Minimum Experience : 2-3 years (Mandatory Real Estate ) Job Description: · Responsible for managing the complete customer’s life-cycle (Post Sales). · Coordinate with the sales team to ensure that all relevant information & documentation...
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Sales and Operations Manager
3 days ago
Panaji, India Make it Happen Full timePay: ₹25,000.00 - ₹30,000.00 per month Job description: The operations manager will be in charge of liaising with customers and local storytellers to ensure smooth operations of tours, strategize process improvements to ensure the team completes tasks on schedule. Responsible for sales and business development activities to increase sales. Generate...
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Sales And Marketing Specialist
3 weeks ago
Panjim / Panaji, Goa, Panaji, India Neelkanth Full timeJob Description This is a full-time, on-site role for a Sales and Marketing Specialist located in around Panaj, Goa. The primary responsibilities include developing and implementing sales strategies, managing customer relationships, and identifying potential business opportunities. The role involves overseeing sales activities, developing and training to the...
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Sales and Operations Manager
3 days ago
panaji, India Make it Happen Full timePay: ₹25,000.00 - ₹30,000.00 per monthJob description:The operations manager will be in charge of liaising with customers and local storytellers to ensure smooth operations of tours, strategize process improvements to ensure the team completes tasks on schedule.Responsible for sales and business development activities to increase sales.Generate leads...
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Sales and Operations Manager
3 days ago
Panaji, India Make it Happen Full timePay: ₹25,000.00 - ₹30,000.00 per monthJob description:The operations manager will be in charge of liaising with customers and local storytellers to ensure smooth operations of tours, strategize process improvements to ensure the team completes tasks on schedule.Responsible for sales and business development activities to increase sales.Generate leads...
