Customer Care Representative

3 weeks ago


Delhi Noida, India Dzire Edutech and Management Private Limited Full time
Job Description

Key Responsibilities

- Address and resolve customer queries professionally via phone and chat.
- Identify and assess customers needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives, and ensure timely follow-ups.
- Adhere to company communication guidelines, procedures, and policies.

Customer Service Representative

0 to 1 year

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